Hope Christian Health Center

"I love the staff very kind! The most I love about this clinic is that they are Christian facility. They even have a minister there to pray for you when needed."

"Didn’t even get to see the doctor. Showed up 30 minutes early to my appointment. I filled out paperwork until my appointment time when I was informed by an older woman at the reception desk that my insurance was inactive. I explained to them that I just used my insurance for a doctor appointment this week, but she said that it was inactive and that she left a voicemail yesterday. She then followed that by saying that the doctor would probably not be able to see me because It was too late. I don’t understand why she wouldn’t have told me when I arrived for my appointment. After this interaction I tried to call my insurance but they closed, so I tried to contact my mother because I’m under her insurance. I tried to give the phone to the reception woman but she refused to speak to my mom unless my mom was on speaker. They determined that I could pay with a low income sliding scale, but the receptionist said “if you can even be seen today”. By the time I got off the phone I was so humiliated after everyone heard that conversation on speakerphone and overwhelmed that I began to cry. I was trying to hide that I was crying from people in the reception room, and silently stood there with my back to the patrons and my face towards the desk. The receptionist could see as tears rolled down my cheeks that I was in distress. She callously told me to “have a seat” with the rest of the patrons. I vocalized I was having a panic attack and needed to use the restroom. Instead of telling me where the restroom was she responded “you still have this paperwork to fill out” I replied “are you going to show me the restroom or let me publicly humiliate myself?” I waited in the restroom for my Uber and I’m never coming back."

"I was really excited about Hope's value system and philanthropic philosophy, but my experiences there have not been 5 star. Firstly, let me preface this with the fact that I drive 115 miles to be seen at hope. Because of this long travel, I'm always looking to expedite and condense things as much as possible. I feel like I'm encountering resistance, road blocks, and hurdles every step of the way with being seen at Hope. It's also not my favorite thing in life to have a doctor frown and scold me and tell me things I can do to lose weight....especially when it's things I already know and/or have been told on multiple visits. Some of the staff is not super friendly, I've had them be short and gruff more than once. I consistently have to wait more than an hour in the lobby before I'm seen. I have to call and remind them of the medications the doctor was to call in for me. I'm sure if you didn't have insurance and needed a place that would work with you anyways you'd love this place... but for me not so much."

"My first experience with them was horrible, I waited for over 3 hours to be seen for 5 minutes. I voiced my concern and received a call from them. I thought that was a nice gesture so I decided to give them a second chance and I couldn’t be happier. Dr. Hill is the best doctor that I have seen in a very long time. They’re staff is so professional and caring."

"I am a new patient to Hope and couldn't be happier with my experience. I felt valued as a person not just a patient #. Dr. Hill took adequate time during the office visit and staff were friendly. My husband had to give blood and we liked it was available to do right there."