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Massage Envy
6475 North Decatur Boulevard, Las Vegas, Nevada, United States
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About the Massage Envy
Massage Envy is a renowned beauty salon, health, and spa institution located at 6475 North Decatur Boulevard in Las Vegas, Nevada. Our team of skilled therapists and estheticians offer a wide range of services including massages, facials, and skincare treatments to help you relax, rejuvenate, and feel your best. Whether you are looking to unwind after a long day or address specific health and wellness concerns, our experienced staff is dedicated to providing personalized care and exceptional service. Visit us at Massage Envy for a luxurious and revitalizing experience.
Photos of Massage Envy
6475 N Decatur Blvd #160, Las Vegas, NV 89131, United States
Opening hours of Massage Envy
Monday:
08:00 - 22:00
Tuesday:
08:00 - 22:00
Wednesday:
08:00 - 22:00
Thursday:
08:00 - 22:00
Friday:
08:00 - 22:00
Saturday:
08:00 - 22:00
Sunday:
08:00 - 22:00
Reviews of Massage Envy
"If I could give 0 stars I would. First and foremost when I made appointments for my husband and I we were asked the preference of who we wanted. My husband and I both like female therapist. When my husband got to his massage it was a male and they tried to tell me it wasn’t. My husband was waiting about 8 minutes. The person walked into the room and as already late. When the therapist left the room my husband walked out and left as he felt uncomfortable. I called right away I spoke to “the highest up owner” Kenzie or McKenzie something like this. She told me I was ignorant and that she couldn’t give me our credits for the day because he “walked out half way through the message” when the massage wasn’t started and they were late to walk in there. She literally told me that I was an interesting person in the most sarcastic way. She told me she didn’t have to give me any upper names nor the owners name because it isn’t my right and she is the highest up. She also said that she would not be giving us our credits. As this was a gift from my mother in law. I feel attacked and will be talking to a lawyer because we felt uncomfortable. This is a massage not just any service. We want who we want to massage us. Which is why we are asked. No one has called me back from customer service. And to top it off she hung up on me and said “I’m not helping you and you’re not getting your credit” Regardless of the reason if a customer doesn’t feel comfortable with. A massage therapist it is our right to ask for who we want."
"MacKenzie is not only the manager but the "highest in the company". She was unwilling to review my account and experience thoroughly and yet completely defensive of tech who called at the start of my appt that she was not going to make it. Horrible customer service and no attempt at service recovery. No opportunity to escalate to upper management because according to her, the owners have entrusted her with the entire business with no leader above her. Just a single mom who attempted to book a moment for myself. Never attempting here again since this is the service level acceptable to this business."
"I haven't had a massage in years. This was a fantastic experience, both the massage and the facial. The staff was friendly and accommodating. I'd definitely book another appointment next time I'm in town!"
"Leslie is absolutely wonderful and the only reason I continue my membership at this location. Your tipping procedures bother me. I always leave a tip and don’t like or need to be asked or pressured into leaving one. It's not something I have to do. I willingly do it because of the good service she offers. The young lady at the check out needs to be less aggressive in pursuing the matter."
"**Update to original review: I have increased my stars because the management called me and refunded what I was charged. They were very polite. If you are going to go here, be sure to ask for Vanessa- she was awesome. BEWARE of the gift cards. I was given a 60 minute massage + aromatherapy gift certificate for my birthday. I called and scheduled my appointment, making sure to mention I was given a gift to cover it. After my massage, when I go to leave, I'm suddenly being charged $30. Um, I was clear about my gift... Nope- the gift cards are ONLY money on a card, says Junior Manager Kayla. The only way for my massage I just had to be fully covered is ONLY if I join their monthly enrollment program right now today. Then I get the member price. And sorry, the gift card is just money on a card NOT for the services my gift certificate says for. Being surprised with a bill isn't exactly a classy way to end a customer's experience."
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