Intermountain Healthcare Craig Primary Care Clinic

"Well, it took me 3 months to even get an appointment, and my disappointment is immeasurable. The staff are nice enough, but the wait just to get bloodwork is... worrying. Also, once again, got my problems blamed on marijuana. Lol. Can we please stop blaming health problems on weed? I'm trying to be honest here and it's not helpful when the first comment is "That may be your issue" It is NOT my issue. Actually do your job. And of course, because it takes SO long to get in, even though we're paying for it, I can't just go find another doctor. I hate this country."

"I needed a new HCP closer to home and based on the reviews I thought this was a good choice. My first visit to the clinic I was seeking to request a blood test for preventative health. The office staff and processes are quick and efficient with a drawback that there is no provider and patient relationship. In fact my appointment with my HCP may have been 6 minutes. My request for a blood test was completely dismissed and scheduled for six months from my visit. I felt disregarded like a patient on a conveyor belt who was wasting time and resources. When I was asked if I had any questions I was stunned. I’m still in disbelief months later as I have to again find a new HCP. Please advocate for yourselves. As for this location, I hope they make changes to their processes: new patients shouldn’t have to wait 6 months for blood work, preventive care shouldn’t be overlooked, and prioritize quality over quantity."

"This office is the worst. The doctor wants you to pay for blood work but then yet don’t read you the results, treat the results nor refer you to a provider to facilitate care. I’m an asthmatic and have AERD. Not once was I referred to a provider. I was told I needed an authorization from my health plan. I have a commercial PPO plan Aetna, who I work for. This place is a joke!!!"

"I went today for some concerns and general health wellness. I went in anxious and afraid that what I thought was wrong would go unheard of. But Dr. Atif listened to me and didn't make me feel crazy. He helped so much and gave me the referrals I needed to get my life back on track. The nursing staff are amazing. The front desk ladies are so kind and caring. 1000/10 experience. I'm so glad I chose Intermountain Craig for my healthcare needs."

"You don't realize that the doctors don't care when I called about a possible sinus infection and was due to travel the next day. After waiting several hours, I was contacted only to be told to go to urgent care, but I wasn't told they have urgent care that they are affiliated with, so I went to one I found online. They prescribed an antibiotic and the pill is just too big for me to take so after breaking them in half and realizing you're not supposed to break them in half I called my primary care and at 9:30 a.m. 1st phone call then again at 230 I called again. The person on the phone said that the doctor knows and that they'll get in touch with me but nobody ever got in touch with me and at 615 pm. I call and the person "helping" me hangs up on me after I told them I wanted to do their survey afterward the phone call. Obviously they didn't want me to do a survey because the doctor failed at getting back in touch with me to make sure That I was OK that I was on the right medication and that they were able to adjust it to something that I'd be able to take. After all, they are my Primary care. They have all of my information and shouldn't they be the one who's making sure that I was prescribed the right thing? When I called back again at 6:27pm and talk to a woman named Rachel, who was also very rude with me, she asked me oh did you need to change the dosage - change the dosage? Excuse me I'm not the doctor I just asked for something. I could take so that just goes to show you how much they're really not listening. She told me that the office was already closed and maybe somebody would get back to me tomorrow. Maybe wow, horrible, horrible healthcare service out here in Las Vegas. I'd keep looking for a caring staff if I'd only known!!"