Avera Medical Group 69th & Cliff 6215 South Cliff Avenue, Sioux Falls, SD 57108

"Their thieves at avera. They stole 160+ dollers, but they have yet to fix it when it was discussed over phone."

"Dr. Courtney Moose is Amazing!!! Been my family's doctor since 2012. She listens to YOU. Her staff is caring and always helpful in every way. I recommend her whenever someone ask my opinion on family doctors."

"First ultrasound of our baby has the wrong patient name on it (my mother’s name, actually); provider obtained a specific testing against my consent (I verbally stated clearly “I do not want that taken” 2x and it was taken anyway); advise given was very dismissive and contradictory to specialist providers I am under the care of. Upon check-in, we were informed the provider was “15-20 minutes behind” and we then waited for approx. 50 minutes. I cannot fathom doing that to my own patients or why our time is so invaluable (I also am a healthcare provider and also have clients of my own….). Despite this, I understand things happen, but it doesn’t do any good to be notified once you drive across town and check-in. Grant your customers some courtesy and respect (i.e. call ahead of time and tell us we can come 30 minutes later, so we can save the extra PTO) or you won’t have them anymore. Update: their response was to inform me they also ran ADDITIONAL testing I was not informed of and did not consent to (as our insurance coverage is awful) and that they hadn’t even yet run the test I did ask for (one of 2 main intents of the visit). Lastly, they didn’t seem too apologetic for the name mistake as they said “it’s an easy mistake to make”."

"I've been very happy with the care I've received from Dr. Courtney Moose & staff at Avera. Dr. Moose is very pleasant, professional, knowledgeable, listens to all my concerns, & gives honest suggestions & recommendations for care. If Dr. Moose tells me there's nothing to worry about, I don't worry. At the same time, she doesn't hesitate to refer me to a specialist if she feels it would be beneficial. I've recommended Dr. Moose to others, and will continue to do so in the future."

"Love love love this location. My children and I have seen a handful of the doctors here for various specialties (Rodig, List, Meyer, Kallemeyn) and have had wonderful experiences all around. The bedside manner surpasses itself every time. All have been attentive to our needs and listen to input. Their nurses/assistants are some of the most AMAZING ladies ever. I don't feel like I'm just a chart. They remember us and they make us feel like family."