Barton Urgent Care

"TLDR: My experience says - go elsewhere. Providers at this location will pass the buck-- you'll have to follow up elsewhere for medical care, then you'll get stuck paying a bill for no actual services rendered! Long story: I was seen by Michelle Feeney, APN. The time spent speaking with and examining me totaled less than 5 minutes, and I left feeling that I had been neither seen nor heard in my concerns about my health. She informed me I could buy Flonase nasal spray for the congestion I had been experiencing. Two days later, I had to seek care again because my symptoms had worsened. I was diagnosed with an ear infection and prescribed antibiotics. I appealed to the Risk Management Dept regarding my experience, and was still saddled with a $140 bill for zero care provided. This whole experience was absolutely terrible, I cannot recommend Barton Urgent Care. Update- No word from the patient experience phone number provided, but I did get another bill reminder. The comment below seems more about saving public face unfortunately."

"I went in recently due to trauma with my knee. Staff was great 10/10 and I was seen very prompt. However I’ve been calling for a week now to get updates regarding receiving an MRI. No one will answer the phone or call me back. After calling repeatedly 3 times somebody finally picked up and explained to me they were waiting on my insurance’s approval and that I could try calling my insurance. Awesome, no problem, gave my insurance a call. They have received no requests from Barton. I called Barton back to inform them and possibly provide the correct number… straight to voicemail. My job requires me to hike, I’m unable to bend me knee, can’t perform my job duties, and cannot get a hold of my doctor. Not cool."

"Was skiing up at Heavenly Friday evening and I had an eye stye and my wife a sore knee. We arrived at 4:30 pm and gracious staff checked us in and we saw everyone (doctor/nurse practioner/EMT) each competent and clear and we were out within an hour with some mitigation. Of course home follow up is needed but a perfect interim stabilization visit. Highly recommend."

"I am very grateful that Jamie Miller (and the entire team at Stateline Urgent Care) took care of me. She was professional, knowledgeable, genuine and compassionate. She asked questions and listened to my concerns. She discussed my options and answered my questions about each one. I loved getting to listen to her talk through her thought process about what was going on. She turned my outlook from near despairing (that may be a bit dramatic, but I was truly miserable) to hopeful. I'm happy to say that 2 days later I'm feeling great- her care plan seems to have worked well."