Human Behavior Institute 6590 South McCarran Boulevard, Reno, NV 89509

"I will never recommend this facility to anyone. Very poor service and Kristina Rucker who is a CPC-Intern has very poor communication skills and decides to cancel your therapy sessions without notice. She shows no care about you."

"These people could really care less about your treatment. Three separate times over the course of three months I tried to call HBI to schedule an apt with my therapist, but each time they didn't answer and never called me back. Several months after the fact I come in to see their psychiatrist and she tells me my therapist was fired months ago. They never made an effort to contact me letting me know, which was extremely upsetting considering I need weekly visits. What's even worse is that when I came in to see my psychiatrist, she treated me without any respect or compassion. Her responses, word for word, were "You're looking too far into it" and "everybody has those thoughts and feelings, you're not unique or special" and my favorite, "just let it go". She made no effort to actually help me, in fact I came out feeling extremely angry, misunderstood, and bewildered over the complete lack of concern or empathy she treated me with. I wouldn't recommend this place to anyone who is seeking actual help as they're just trying to make a quick buck by mindlessly writing people scripts."

"Does your child need help? Don’t expect anything from HBI. No help would have been better than what we have had to deal with. They run a business. No reguard for my child’s emotional well being."

"My kids really like this place they helped a lot but due to my wife and I work schedule it's hard to maintain appointments so we figured out a solution. But hbi decided not to see me as a new patient and stop seeing my kids. I called hbi main office in Las Vegas and they did not call me back in response to this matter I was told from State assistance in speech therapy for my youngest boy that if they truly wanted to help then they should've asked why we couldn't make it to some appointments to want to figure out a way to help or meet each other half way. This is ridiculous they provide a service to help people so why don't they help."

"E-mailed over the weekend for information on how to get my son into counseling. Did not receive a reply so I decided to call them myself. Was told by the receptionist that they are full and not accepting new patients, and given three phone numbers of other providers to try. Was not even offered a chance to get on their waiting list. Then received a call from another HBI staff member in response to my e-mail. When I told her someone in the Reno office had just told me they were full and not accepting new patients, she told me she didn't know why the receptionist would have said that because it's not true. Awesome! Nothing like getting the run around when your child needs medical care."