5.11 Tactical 6667 South Virginia Street, Reno, NV 89511

"What happened to this place?! Service used to be great... Been here twice without talking to a staff member... They are there.. just not interested in helping. Fresh edit: 3/24/24 - showed up at noon to find the store locked up. Shame. Time for an Amazon order."

"Best 5.11 store I've been to. They have everything, but the 5 star rating is mainly down to the staff. Great bunch of people and know their products inside out."

"Worst company! Does not deserve even a single star ! I came in and had no idea where to find something and I asked the manager and he was very rude and acted like he owns the place. I bought something and tried to return it (with receipt). It was the same person and all he said was "I am the manager, not the owner". Only store credit. This place needs new management. UNPROFESSIONAL SCUM"

"This is a terrible store with poor customer service and an unprofessional owner who lied to me when me and my husband brought some shoes. We specifically brought the shoes because the owner assured us we could returned them with receipt. Sure enough my husband can’t wear those shoes so a few days later I went to return them and the rudest manager said that we couldn’t return them. I WILL NEVER BUY FROM THIS STORE AGAIN…"

"Owner lied to my wife and I. She told us “this is my store you can use your receipt to return anything you buy.” So I bought some shoes. They’re terrible and hurt my feet. I wore them once. Tried to return and the manager says “only exchange for store credit” and will not tell me how to get in touch with the owner. Will dispute charge with card company and NEVER buy 511 again."