Heavenly Sports - Marriott

"They were kind to help me find my shoes but they might be under-staffed so I was not guided correctly how to rent ski equipments. I lost 15-30 minutes to wait in a wrong line."

"Reserved skis to pick up any time after 3pm the day before we ski. Got there at 4:00, and they said it’s busy and we have to get on a waitlist and they’ll text us in 30-40 minutes when it’s our turn. We had dinner reservations at 5, and assumed that booking the skis online meant we would be in and out in a few minutes. We planned every minute of the day meticulously, and this ruined our only chance to get our skis the day before since there would be no way we could make our dinner in time. We ended up just leaving without skis and picking them up from the California Lodge location the next morning (which had no wait at 8:45am and only took us a few minutes). The rental company should have notified us of this wait so we could get in line via text message while we were driving here from the airport, but we were given no warning of this situation until we got to the shop."

"Molly from Peru has a different vibes, energetic and the way she takes care of every customers with the same energy."

"After returning mine and my girlfriends rental equipment I was told that we did not return a snowboard and would be held liable for the loss of the board. After speaking with assistant manager Amanda she stated that sometimes items are lost but if they couldn’t find the board, once again, it would come out of my pocket. They do not provide a recipe of return or any way for the customer to prove that the items was returned. We spend the next two days stressed about this issue. After I called them to inquire about the lost board they said they found the board at another shop and never even apologized for the accusations that we stole the board. I would suggest another more organized rental shop, or at the very least make sure you ask for proof of return of rentals before leaving the store."