Avera Home Medical Equipment - Sioux Falls
2400 South Minnesota Avenue, Sioux Falls, South Dakota 57105
About the Avera Home Medical Equipment - Sioux Falls
Avera Home Medical Equipment in Sioux Falls is a premier health store located at 2400 South Minnesota Avenue in South Dakota. We offer a wide range of medical equipment and supplies to assist with home healthcare needs. Our knowledgeable staff is dedicated to providing personalized service and expert advice to help our customers find the best solutions for their individual healthcare needs. Visit us today to discover how we can support your health and wellness journey.
Photos of Avera Home Medical Equipment - Sioux Falls
2400 S Minnesota Ave Suite 102, Sioux Falls, SD 57105, United States
Opening hours of Avera Home Medical Equipment - Sioux Falls
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Avera Home Medical Equipment - Sioux Falls
"I did my sleep study with Sanford but elected to shop with Avera Home Medical Equipment because it was close to home. Out of the 10+ times I’ve visited or called this company, I’ve haven’t had an issue maybe twice. My first experience was not great with their headgear fitting. I told them I wanted something similar to what I had during the sleep study. Was told they didn’t have anything similar and pretty much forced me into something they thought would be close. Of course, it was more expensive and I HATED IT. Next trip, the girl got me closer to what I wanted and I’ve been using ever since. Next experience was that they put the sim card (used for recording usage for insurance purposes) backwards so had to start all over. Thankfully there still was time to report to insurance. Third experience, headgear wasn’t updated currently in their system so wrong equipment was delivered. So many trips to this place just to get things right. Not a good experience for a new cpap user. I’m a friendly, happy-go-lucky person but their service could make an angel pull off their wings! I tried to cancel an order because something popped up that I needed the money for but was told “we usually don’t do returns for buyer’s remorse!!!” This girl was as snotty as they come!!! This was the final straw for me. I’ll drive a bit farther to Sandford. Avera, you need to seriously look at this facility and understand your customer facing personnel. Most need customer service educating since they obviously do not know how to treat people with respect and politeness. By far, my 3rd worst customer service experience ever. My advice to others is to save yourself the pain and go elsewhere for your medical supplies."
"I visited Avera Home Medical today. I was helped by Ashley who did an amazing job in helping fix something that she was not part of. Excellent customer service and with her help I found a new CPAP mask that was a better than the previous! Thanks for your effort it was appreciated!"
"I helped my father obtain his first walker(s) recently. We worked with Larrene exclusively and she went to great lengths to educate both of us on their proper usage and care and how to safely use them. Additionally, she navigated a typical in-home obstacle path with him to make certain he understood their operation. Larrene notice that my dad is is extremely hard of hearing; she spoke clearly to him and he later commented on how he could understand her every word. Lastly, she helped us obtain a free walker and other supplies by letting us know we could (and should) provide them with a prescription. Especially considering that the sales staff at Avera HME do not work on commission, she was a perfect example of customer service."
"After knee replacement surgery I was told to get thigh high compression socks. The day I went in Leslie helped me she's always super friendly with helping me get the right size. I ordered 1 brought 1 15/20 MG and 1 20/30 because the knee high compression socks I had were 15/20 but when she looked on the computer screen she said I have had the 20/30. So I brought both and told her when I get home I will try on the 15-20 MG and if they felt good I would NOT try on the other ones and bring them back and exchange them for the 15-20. When I came back a few days later and told the person that I would like to exchange them to the 15-20 and she said I can't exchange them because they went out of the store, I told her I didn't open the box or the package and she still said I still can't exchange them because they went out of the store. So I'm out of money. I guess for now on I'll buy directly from the company or buy from Amazon!!"
"Zero follow up with any of the cpap or o2 devices. Consolidated billing of equipment rentals. Instead of monthly, it was 8 months combined making things very difficult for a individual on medicare. Coerced into signing a financial responsibility form without any explanation of what's covered and who will be paying for what and at what cost. Another prime example of overpriced insurance/health needs inflating to make things unsustainable for our elderly, or anyone. This rating doesn't mean squat, but if I had another choice, I would use them instead. Here's a small list of inconveniences 1) Nobody followed up for replacement supplies for cpap equipment. I had to call the 33rd n Minnesota store, explain what I needed, then had to wait for a phone call from another individual to finally be able to order new supplies 2) got called in to pick up oxygen machine then had to sit for an hour and a half while they got their sh*t together between the doctors office and their own staff. Who scheduled an appointment without all documentation?! 3) When told that Medicare would be added to my insurance on December 1, 2022, there would be no issues. 1.5 months later, I get a bill for $350 for cpap supplies due to needing a New sleep study. I should have been informed about the possibility of this when i told them was going on medicare. I could have had the study done and had no billing complications. Pretty sloppy for a company that deals exclusively with insurances. 4) Informed staff of state Medicaid coverage ending on July 1, 2022. Got a bill right after the holidays (January 1, 2024. 6 months!) for another $350 because medicaid finally told Avera that I was no longer covered, so cpap supplies and oxygen rental were only partially covered. Once again, this could have been easily explained by the staff of the industry that specifically deals with types of issues."
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