Soma

"Went in for a return today and staff was not friendly. No thank you at the end of transaction. Was told I needed a receipt for an online return when she was able to find my account and item to return with my phone number. I’ve worked in retail and you can always find an order through their phone number."

"My visit today 11/05/23 was nothing short of an absolutely miserable experience. We were not greeted as we walked into the store and had zero customer service assistance, either finding a bra or assistance in the fitting room. Ultimately, we ended up walking out with no purchase. Of note and irritation customers who arrived after us were greeted and welcomed with assistance. This WAS the worst experience and a huge disappointment. Customer service is vital to ones experience, and this failed to meet expectations."

"The best customer service! Sherri and Teresa were so helpful and kind. My daughter bought me a pair of PJ's here and I fell in love and wanted more, so I went in. Bras are fabulous, sleep wear is so comfortable. I will definitely be going back! They went out of their way to make me feel welcome and comfortable."

"Hello, I just wanted to say I had the most amazing service by a representative named Amy. She took the time and effort to make sure I felt comfortable about my experience. She picked an amazing bra that suited my needs ! A+ service at the Soma on the Districts ❤️"

"Bad experience.... Underwear, sleepwear and loungewear store. The clothing has very good quality. The store manager has the worst manners. She is rude. I asked for help because I was buying for somebody else, she was upset I asked her for help and she said everything I needed was in the drawers. The size banner was misplaced and all the sizes were mixed up. I was In a hurry, that’s why I asked her to help me. Well, she was less than helpful. Her aspect, awful too. Her hair was all over the place. Didn’t look profesional at all."