CVS,

1043 Emerald Bay Rd, South Lake Tahoe, CA 96150, United States

"This CVS seemed clean, well-stocked & organized when I recently visited, but my visit was to pick up prescriptions and that's another story. My wife had an extensive surgery just up the street at Barton and the nurses sent me to pick up all of her necessary post-op prescriptions. We don't live in town, so I really needed to get all of her meds that evening, because we would be driving back home. The first problem at this pharmacy is that they only had one person working the register. The line was probably ten or more people long. By the time it was my turn (probably 15 or 20 minutes later), the poor pharmacy tech working the register tried to be cheerful, but was clearly being overworked and was a bit frazzled. I was able to get 3 out of 5 medications but was told that there was some kind of problem with the other two. I kindly asked about alternatives or perhaps some kind of explanation and was finally told that one still hadn't been filled and that there needed to be doctor authorization on the last one (say what now? hmm). So, after getting on the phone with the nurses at the hospital, they called back in to the pharmacy themselves and tried to clear up any issues. After two more trips back into the store to wait in long lines again, I was finally able to attain all the prescriptions. This probably took well over an hour total. Yikes. This is not a poor reflection on the tech working the registers; she was actually doing a great job at handling a lot of irate people on her own. But c'mon CVS, you need to treat your employees and customers much better than this. I worked at a Longs Drugs over 20 years ago and this would have been a major embarrassment."

"Worst service ever‼️ I will never deal with this pharmacy again I was there when they opened, waited in line for an hour, then they told me they’d have the insulin prescription by 3. Returned at 2:45, waited & got the run around for over an hour, only to be told they don’t have insulin. Un-effing believable Zero stars"

"The staff at this location are excellent, especially the pharmacy staff, including Carissa, Ethan, and Britnee! They do need to hire more help, and they really need to update their POS software, interactive voice refill system for Rx, and keep more stock of life sustaining drugs."

"I wrote this when CVS asked me about my experience at their Pharmacy. In fact, the pharmacy is extremely good. I was not so happy with the All of the employees at the Pharmacy have been extremely kind, knowledgeable, and helpful, even though their jobs are not so easy! The interfaces are very difficult, but they always work hard to serve me well. In fact, this week, I came into the pharmacy at 1 p.m.--all of the employees at the pharmacy were going on break for the lunch hour, but I asked a question. Three of the employees interrupted their own lunch breaks to help me. Even today, I feel very grateful for this. To me, it was a very personal experience. Every day, I feel people treat me so badly because I have so many flaws, but the pharmacy team at Rite Aid at the South Y have never treated me with any indignation. In fact, I always feel welcomed. I think you should give this branch a special reward. They are also kind to other customers and my mother. Even though I did not know them until just a few weeks ago, I feel very comfortable working with them. I never feel judged or belittled. They really go out of their way to do a great job. On the off chance that the truth of this email is understood as it is intended to be, I really hope the administrative team at Rite Aid's managerial offices can recognize these employees. They really are a very special lot. I could say the name of each of the employees who helped me, but to be honest all of the employees at the CVS pharmacy are fantastic."

"Extremely rude pharmacy technicians who answer the phone. Mind you this is after their lunch break. No phone etiquette. Called to inquire about status of medication for a client and they add comments, “Wow they must really want their med?” They respond “Yes, we’ve received it and filling it now!” With attitude in their voice. Please work on your professionalism or provide training to assist staff to know and treat customers with respect. Not acceptable."