United States Postal Service

"Excellent delivery to our home mailbox and office staff is always helpful and pleasant. We are especially grateful for their service over the last few years during the pandemic."

"In the last year this PO has really improved! Wonderful FRIENDLY Ladies work in here! Always polite when I come in to drop my eBay packages! Keep up the great work and fast shipping. I appreciate it!!!"

"Pat and Wanda, as well as the rest of the Watertown postal service was very helpful when I needed to stop a delivery to a changed address. They went above and beyond. I really appreciate it!"

"I've been coming to this post office ever since I was a little girl, and during most recent months of having a postal box here (been renewing for about 2 years now), the workers and customer service have been just terrible. Not to mention, numerous times I come to find my packages damaged when I pickup in the postal boxes. I honestly DREAD whenever I see a yellow slip in my box for pickup at the desk because of all my bad experience with the front desk workers here. They are slow to service us and are generally rude. Very recently there is a new middle-aged woman with short brown hair working here who is just the worst. She idles in the back chatting with coworkers for almost 10 minutes before responding to the bell (I see and hear her) and when she does arrive, she complains that my PO Box number is not listed on my box when it CLEARLY IS -- it's the only thing listed between my name and city, and then claims it takes her HOURS to find out whose package it is. Also, she obviously does not realize that oftentimes shipping companies (like Amazon) only deliver to street addresses even if you list the PO Box and sometimes they only ship if you do NOT list a PO Box. She also gave me the same speech for a recent package on which I could only indicate my street address. In that case, she is NOT doing her job right because she isn't checking the forwards database that shows which PO Box it corresponds to. This will be a part of her job and she cannot harass postal boxholders in hopes that we "do as she says" to try and make her job easier! All this said, she apparently has had very little customer service and postal experience in the past, and she even mentioned to my sister (who shares the PO box with me) that she is in charge of hiring new employees. She is not well-equipped for the job NOR hiring new employees especially when she can't even do her job right in the first place. Overall she is always rude (and notably lazy) every time my sister and I have to pick up packages from her. I hope they hire someone more capable and customer friendly to take her place."

"Ready yourself for rude and crappy service!This place has the upmost worst in house customer service ever!! The guy at the front of the post office is a lazy jerk he was so rude just for asking him to do a his job was like asking for a hand out if you don't like your job quit! I cant believe how rude he was just for asking for him to do his job and this was not just a one time deal he was a profound jerk to the women in front of me as well I was just like are you kidding me....I will be personally putting in a complaint with the USPS/Postal general about this I have never had a problem with anyone at this office but this man I when a called in about a week ago to ask a ? about my PO box he rudely picked up the phone interrupted me numerous times I could not believe it that they let some one so unprofessional work at the front the only thing I could see was due to his size. I have gotten many of my packages damaged or looked like they where run over by a truck!! I use them for my business they have lost my business I would rather spend my extra money to get my customers wayy better tracking/A++ service on time delivery's and not have to wait 5hrs on hold just to talk to someone at customer service and the main reason not have to deal with a rude jerk that would treat the customer's that are paying their wages like they are trash! I was so upset to see how rude he was to myself and other customers in front of me/other c in the store I have had better service at the DMV just asking him to do his job are you kidding me!? It was like asking him to climb mountain I love my mail man and the other staff their are wonderful it is just this one worker I think he is just counting the days till he can collect his retirement. Other then that I have never had any issues with this office and like I said all the other staff is just wonderful and give A+ service it is just this one worker..."