El Pollo Loco 2885 South Nellis Boulevard, Las Vegas, NV 89121

"I was very disappointed. So much so that I called the store manager. When I asked he said his name was Q. I explained my food meal was burnt he told me to come back with my receipt and mention his name. He also offer to change it tonight. I said I was not returning. I will say this to managers you need to step up your store policies. Your return policy when dealing with food is not attractive. It angers customers and even more so when they call you from home and you asked if you would like to come back. Most of us who purchase food to go to not live across the street. We sometimes are just in the area and purchase food on the way home. I would not recommend coming back we're doing this again it has happened one too many times."

"Chicken was burnt and dry. Supervisor/Manager was rude and she was the one that told me to come back to the store so they can give me a new batch of chicken and when I got there she kept asking for my name like she didn’t even know what was going on."

"Go to Popeyes instead!! I don't know if they ran out of onion and cilantro, but none of my food had it on there. Every time I go to this one, it's an issue. The chicken was dry and when I told the employee at the drive thru, he proceeded to open my tacos with out gloves. I went home and just threw the food away. Complete waist of money."

"I ad heard this chain had really good food with relatively healthy options. I ordered three pieces of chicken with Mac n chs and salad. Corn tortilla. Chicken wasn't ready, 10 to 15 min wait ( this was 6 pm) . After about 10 mins my order was brought out. Staff was very kind, helpful, apologetic. I drive home. Chicken was delicious. My Mac n cheese was now rice, but it was decent Spanish style rice. My corn tortillas were now flour. Ok. Salad was correct. Accidents happen. I will give them another try."

"Now I'll give them two stars only because the food is up to par so I ordered for curbside waited outside the person brings me my food but guess what it's another person's order so I bring it back inside and they look really surprised and then realized oh this isn't your order so then they proceeded to giving me my order a second time as I waited in my vehicle second time to bring me my order but guess what it is not my whole order only half so then I go and proceed to make sure they give me the rest of my order since I have family waiting at home for the food they finally give me my complete order the third time and I asked hey can I at least get a side of cilantro sauce they then proceed to say oh well you have to pay for that I'm like even when after you my got my order wrong two times? They said yes so I would think that common sense would be to hey this guy has been waiting and had it ordered wrong multiple times let's give him a $0.25 cilantro sauce just for the inconvenience but they couldn't even do that so customer service is horrible and everyone looks like they don't know what's going on at this location can't speak for other locations but this is probably the longest review only because no one uses common sense when it comes to customer service anymore because most people are robots and do not understand. I will attach a picture of the receipt for proof."