El Pollo Loco,

2400 East Lake Mead Boulevard, Las Vegas, NV 89030

"The service is great and I like how they honor the coupons. Most of all, the food is excellent and seasoned well. The only thing is that you have to get used to ordering through a kiosk which I have no problem with"

"Quality was decent, but good portions just wished the quality, of the meat and salsa were better, overall its okay."

"So after you stand there for a while you realize that they only do orders through the kiosk. No greeting, no sign telling you anything. When the woman preparing my bowl called my number I smiled and thanked her. She pretended like I didn't exist. I then found a seat in possibly the nastiest dining room I've ever seen. Half of the booth's fabric were repaired with ridiculous amounts of duct tape. Every table was dirty. As I was eating I noticed the chairs had Never been cleaned Ever! I've never been disgusted by chairs before?!? Then I made the mistake of looking in the floor corners. Bad move! After dry heaving and considering throwing the rest away I just focused on my food. I also thought it was strange that some of the employees just constantly went in and out of the restrooms - which were absolutely filthy as expected. So I decided to take the survey advertised by the receipt. Not possible! There is no survey ID on the kiosk printed receipt. Unreal."

"When we walked in, there was no longer a cashier. There are two self-service screens for you to order. No one to greet or help if you struggle. I assume that the cashier was the one cleaning the dining room, and since there was no longer a cashier, the dining room was filthy. Every single table was dirty, so we chose the cleanest one. The restroom was also dirty. The food was fresh and well prepared. I observed the open kitchen, and it looked clean. But overall, it is a very dirty and impersonal experience. I think that at this location, since the food is good. The drive thru I'd a better choice. Since a personal takes your order and you don't have to deal with the dirty dining room."

"No ice in fountain machine, Jario the manager would not honor my coupon because he said the new self service kiosk won’t let him ring up the order. He said I am not the first customer to complain, but there is nothing he can do in a rude tone. I hope corporate listens and stops, trying to shove these kiosks down our throat. I’m about to quit coming to El Pollo altogether."