El Pollo Loco

"Best Chicken Tostada Salad ever, this location was very fresh and clean. Very helpful and friendly staff. Great experience."

"Without a doubt service was terrible. The food was nasty. The beans taste like crap the rice was dry no flavor. Yes for salsa or hot sauce they have none. I wouldn't recommend going there at all nobody could answer any questions that I asked about their food because I'm allergic to butter. On a bright note the only thing that was okay was the two flour tortillas they gave I only wish I had something to put on it. My recommendation close that El Pollo Loco down or get new management in there."

"I give this El Pollo Loco location 0 stars. The service was horrible. No customer service at all. I ordered the 8 piece family meal for me and my mom. The lady who said that she is the manager refused to give us our drinks that I paid for. She said it's her policy that I have to wait for my food. I paid almost $40 for a meal and paid additional for drinks. Drinks do not come with their family meal deal. I asked her why did she want to control when we have our drinks. I paid for it. She finally gave us our cups after she argued with me about it. This is so unacceptable. I had very bad experience. Some young kid that was probably about 18 didn't put salsa in the bag with the order for our tortillas. He only gave us green sauce and then he just threw our sides in the bag all sloppy. The coleslaw was spilling out of the container. After our order was ready he was just letting our order sit in the bag for like a extra minute before he handed us our food. The restaurant is disgusting. We didn't want to eat there. I didn't notice how bad the restaurant was until after I ordered my food... I drove there and wanted to dine in but we just decided to get the order to go. We will never eat here again. I wouldn't doubt if this location has roaches. It was just filthy. The Health District should close this location down...or please bring back dirty dining and shut this location down. Store #6019. It was so bad I wanted a refund but didn't want to cause a scene. I explained my concerns to the manager. She said that they are under staffed and she hardly works at that location. She should hire more people or something. There is no excuse for being rude and not cleaning every now and then. It was my first time there but someone else said that the lobby is always dirty at this location. Orders are a priority but your fast food restaurant should be kept sanitized and clean. It was nightmare on Elm Street. Choose a better location. Nobody should ever eat here."

"I have always liked this location. I've been here several times over the last 5 years. I've never had an issue with using paper or digital coupons. Food is ready very quickly, staff is cordial, and the eating area always appears clean (I always get the food to go, though)."

"The most incompetent fast food workers I have ever had the displeasure to be "served by". We live an hour outside of town in Jean. Placed an online order and picked it up. The ENTIRE order was wrong. Not one thing was correct and what's worse, if I wanted to exchange any of it, I'd have to drive an hour back into town, exchange, and then drive an hour back home again. When fast food workers demand $15 minimum wage, I scoff. They make minimum wage mistakes, they should remain on minimum page pay. PERIOD!"