Smashburger 3700 West Flamingo Road, Las Vegas, NV 89103

"Came here the night of Friday, Nov 11th. They had someone at the register who later told me he was new. Initially I just thought he was being rude when I would ask about the items. He was waiting for me to tell him about the product, shrugging or going to the counter to ask ppl in the back. They were out of spicy Mac n cheese & he told me I was able to get the Mac n cheese w/o the American cheese. I asked about other customizations like adding tomato, lettuce & onions. He asked whoever was behind the counter and came back to tell me “no”. Baffled, I asked why I was able to make customizations online but not in person. He shrugged & waited. Beginning to get frustrated, I asked for the manager. The manager or supervisor came from the back (he was preparing food) with an attitude. I asked him the same question, why was I able to make customizations online but not in person. He misunderstood the question saying explaining that is why I could not do it online. I explained again & he walked off while I was opening the app to show him. I asked the man at the register if he told him he was going to do the customizations & he said no. So I told him to ask him. When the manager finally came to the counter he said I could get whatever I ordered, clearly perturbed. When I ordered the Mac n cheese burger & pair I asked the cashier if he remembered no American cheese. He did not. When he asked the manager to do take off the American cheese, the man (I believe he was Latino) who was around the cashier throughout most of this exchange suddenly chimed in to say they can’t do that because it’s already mixed in to which the manager repeated. I ended up getting a regular burger. The food was good but the manager/supervisor was rude, the staff was not helpful and they shouldn’t have had the new guy out there by himself with no one readily on hand to help."

"Veteran's Day Appreciation Deal. First I want to thank Smashburger for giving a free burger and 25% Off for the rest of your items for Veteran's Day. I've only been to Smashburger one other time and it was a long time ago , like at least 5 years ago. It's priced like a Premium Hamburger restaurant and I wasn't that impressed with it the first time to come back. The cashier that helped me was nice enough , but not overly friendly. She did take care of me right away and my food did come out in a timely manner. The food itself again didn't impress me though. The burger was not very flavorful or thick like a premium burger you would expect. It wasn't very salted or seasoned either which I like a little seasoning , but not too much like In-n-Out which I ask them for my burger to be lightly salted because they just seem to pour it on there. I got the tater tots seasoned with garlic and olive oil and they had a little too much oil on them. Again I wasn't impressed at all with the taste. It's like their food is missing something. The dining area is kind of small , but clean. The prices for the food for the taste for me is reason enough for me not to come back to Smashburger. It just doesn't do it for me. I would have given a 2 Star if I would have paid full price for this. I do appreciate having the chance to try it again with this free burger deal , but I can't recommend anyone going to a Smashburger. Of course everyone has their own taste."

"First time eating at SmashBurger. I opted for the Breakfast Burger, which comes with egg, bacon, and cheese. The burger was dry, not moist at all. The egg, over fried, a few seconds from being burnt. The bread was tasty but nothing really was impressive. The tater tots were delicious. Crispy, hot, not soggy or oily. Overall rating on the burger 2, tots 4.5, overall SmashBurger earned a 3. Total for both, $15.12"

"I had high expectations for this place. Restaurant was clean and employees were professional and friendly. Food was fresh and tasted ok, but does not make it on my list of top burger places. Oreo shake was ok, but I like my shake a little thicker. I don't think I will go out of my way again to eat at another Smash Burger. I am glad I can say that I tried it once."