Tropical Smoothie Cafe

"We waited in line for 20 minutes and when we finally got to the window after ordering , The guy was clueless and didn’t even remember our order. He placed our order again at the window and had to take it 3 more times. Told us the total “was about $48 or something” smh fruit flies in the smoothie as well. Will not be returning"

"Sat in the drive thru for over 30 minutes for one smoothie. There was a car in front of us with an upset customer. Instead of asking said customer to pull to the front and resolve the issue, they sat in the drive thru for over 30 mins arguing over a free wrap. Once the person behind us got out of their car and asked the employee to please have her pull forward to let us all out of the line, we were able to move. Still charged us full price for the smoothie, didn't give us a receipt, I'm assuming so we didn't do their survey. There was a million other ways to handle the difficult customer and that was not it. Smoothie was obviously not good by the time we got it."

"Tropical Smoothie Cafe on Blue Diamond is a polarizing location, so I will cover the good and the areas where they need substantial improvement. I have only used the drive-thru, so my experience consists of drive-thru orders. The first smoothie I ordered was Mango Magic. Mangos are my favorite fruit, so I figured I would like it. However, I didn't, so on my second visit, I asked the delightful Black lady who answered the intercom for any recommendations, and she suggested the Island Green and Pomegranate Plunge, both of which I loved. The lady's customer service was excellent, and the other employee's customer service skills were solid. This is a 24-hour location, yet, on various occasions, I have arrived at the restaurant to find that the open sign was on, the front door locked, and nobody was there. On one occasion, I ordered a smoothie online at 12:45 am, and when I arrived, no one was there. Since I chose the ASAP option, I could not cancel my order either, so I got charged for a smoothie I did not receive. Fortunately, I returned mid-morning, and the lady honored my purchase. Nevertheless, it is a terrible look to place an order and drive up to an essentially closed business that's supposed to be open 24 hours. I have tried going to this location numerous times after midnight, and it has been hit or miss. Often, more were missing because no one was there. Recently, it appears they hired new employees overnight. However, the two smoothies I ordered did not taste the same. The Island Green Smoothie tasted like it didn't have all the ingredients or mixed improperly. Maybe the new employees are experiencing a learning curve. I tried the grilled chicken breakfast wrap, and it was decent but not tasty enough that I would order it again. I tried a chicken Quesadilla at a different location, and it was okay, but also not an item I would purchase regularly. The smoothies that I recommend, if made correctly, are the Island Green, Avocolada, Pomegranate Plunge, Acai Berry Boost, and Bahama Mama. The protein-packed Chi Banana Boost and Peanut Paradise smoothies are not bad. Unless you’re a health buff, I would avoid the Detox Island Green because it had no sweetness. I drank it. However, I would never order it again. If this location can consistently maintain overnight staff and the new employees get brought up to speed on how to make proper smoothies, they could be a 5-star business. However, currently, they’re two stars tops."

"most disgusting establishment. mold in ice machine, rotten produce still being served, district managers don’t gaf !!! Nobody doing they job, mishandling product, health standards are below approval! BE CAUTIOUS WHERE YOU EAT. mold everywhere."

"DO NOT GO TO THIS LOCATION !!!! … I sat a the menu with 1 car in front of me. They don’t say hello or welcome they are very slow u will be late to work or going to work hungry . 2nd time I had to wait 5 min or more b4 they acknowledge that they know a car is a the menu … customer service sucks and they forget to put in all the ingredients.. just ordered a avocalada and it’s has no pineapples or lime its not sweet at all no flavor whatsoever .. Ive had this smoothie 100x all around Vegas this was my worst experience ever.. i went around 6:50a and 10am .. please retrain your employees or move this place out of blue Diamond"