The Chicken Shack 4412 North Rancho Drive, Las Vegas, NV 89130

"Tl;dr - Food quality is acceptable At best, service is very poor, cleanliness is poor. I normally have good experiences here and wouldn’t take the time to write a negative review. But after tonight I will not be returning to this location. The food was acceptable at best (the tenders have really gotten smaller) but the reason for the poor review was the service being bad…. Like REALLY bad. The first issue was it took 10 minutes for the order to be placed. Not because it was busy, but because the cashier genuinely struggled to put our orders in the system. She asked us multiple times what we were ordering and had to make numerous corrections and start over three times. I had asked for BBQ sauce to be tossed with the chicken (not as a side dip) and the screen put it as a side; when I asked if she put it tossed she said “yeah that’s how it is”. We paid with a mix of cash and card and she tried to give us change for money we weren’t owed, which was concerning…. I had some confusion about the experience at this point, but I was just ready to eat so I put those aside. We got the food in good time and I checked to see if mine was done as requested, but it was not (I also ordered a side of ranch extra that was missing). I went back up and politely asked the cashier for the ranch I paid for and if my order could be corrected, but she pulled up my order (I think?) and hit me with a “but you ordered the BBQ on the side and you didn’t get extra ranch”. The extra ranch was CLEARY on the receipt, but to my dismay, she put the BBQ as a SIDE and not tossed like I asked, so I was SOL there. The chef came up and then said “it’ll be 89 cents bro” for the ranch even though again, I paid for it already. Eventually, he realized his mistake and gave me the ranch, but BBQ thing was out of the question. It wasn’t really worth the extra trouble at that point, so I just left with what I was given. But I was surprised by the lack of… competence with the cashier. I understand she might be new or training but this was a very challenging interaction from the start. I hope management addresses this opportunity and does a good cleaning inside, because a lot of people are not going to come back if this is the new norm. I’ve never had this issue with the other locations, so I’ll be going to another spot moving forward."

"Wow. This place has really gone down hill. Nearly $20 for the smallest chicken strips I have ever seen. An additional $.89 for a second flavor on 2 of the 5 strips. I will not be going back. Save your money."

"Came in and tried ordering the chicken and waffle sandwich and they were “out of waffles”. Tried ordering a side of beans and they were out also. So I ended up ordering something I didn’t even come for and the guy wearing a red hoodie asked why I didn’t tip. About 4 days later i tried calling to ask if they were still out of waffles and it rang and rang and no one answered. So i drove in to the chicken shack hoping they had what i came for originally and they were still out. The one in the red also needs to be trained on how to not yell and by rowdy in the back because it doesn’t make anyone have a better vibe."