Smashburger 7541 West Lake Mead Boulevard, Las Vegas, NV 89128

"A big fan of Smashburger. Their haystack onion fries are so good (when eaten immediately, they don't hit the same if you're traveling with them) The burgers are always delicious. Now that being said every time I've come here the service has been very slow to get our food. I'm sure it's because they are making everything fresh but still. So if you're in a hurry then this may not be the place for you"

"This place’s food is not what it used to be. The servers were nice at least. The music chosen on the speakere is questionable: it wasn’t loud, but wasn’t very tasteful. They ought to rename this place to “GreaseBurger” because there was just so much grease on our fries and wings. I used up 2 napkins to dab off the grease on my fries and they were still oily afterwards. Do you guys understand how much grease that is? 2 whole napkins were used, both drenched in oil, and there was STILL oil oozing off the fries. Seriously, let the fries drain a little after taking them out the fryer! Also, the chicken wings I ordered had a little pool of oil at the bottom of the container. As I ate my food I could feel my arteries getting clogged. I used to go to this place all the time but it seems like things have gone a little downhill since then. Nothing was ever this oily. If they cut back on the grease perhaps I will come back."

"Just left smash burgers and the MANAGER was rude as he'll. I walked in around 745pm. The young woman said she couldn't take my order because they are backed up. I said but I can I order online which would be the same wait. She said that's what my manager said. I asked to speak to him. He was like"for what" I said to understand the logic of not taking orders while I'm standing there but can do it online. He said the wait would be the same....exactly so why not take my order. He had a huge attitude and was rolling his eyes. I did not return. I'd loved for you guys to get a real manager that knows how to efficiently and professional work crowd's in situations of staff shortage and high orders. In fact from viewing the most recent reviews it looks like this is a new issue of horrible customer service and I'd love for you guys to look at the culprit and provide some additional training. Please go ahead and respond to my review. Let's talk about this and get down to business. I'd love to provide much needed suggestions over a complimentary burger. Let me know if that can happen smash burgers."

"When I walked in nobody was at the register to take an order. Someone walked out of the back and walked right past me without addressing me at all, walking to a booth in the dining area. This happened two more times, still nobody addressed me, or attempt to help me in any way. There were boxes and general messiness in and around the booth that all the employees were hanging out at having a loud conversation, gossiping about who trained them. Finally someone came out to take my order. Super basic order of classic smash and regular fries. I pay and take my receipt. I try to find a table to sit at and literally every table has various sauces, crumbs, trays and soda spilled on them. I finally had to decide on the least dirty table to sit at. The food was bright out. I asked for ranch, and I received the tiniest amount of ranch. I ate my food and left, but my annoyed state of mind couldn’t let me enjoy it."