United States Postal Service

"We recently moved to Horace, and I've been in the Post Office twice now to mail packages and get stamps. I'm grateful to have a location near our home and the employees have been helpful and friendly each time. They are obviously not well-staffed (like most places anymore), so there isn't always someone standing there to take your order, but a quick, "hello?" resolves that and the employee came right over to help me."

"There needs to be a bell at the front desk or door alarm when you walk in to alert employees. Twice now I've had to walk out after trying to get someone's attention for over 10 minutes."

"When they do deliver it’s fine. They’re able to post up how the mail boxes should be shoveled but can’t deliver mail because of their “safety”. Not even sure how much mail they actually deliver considering how picky they are. I had an issue where they didn’t deliver for six weeks due to snow. I understood because snow was difficult with city plowing streets would push 3 feet of snow in front of box and froze. Then as more time went on and snow was melting still wasn’t delivered. I put in a complaint and post master said it was they couldn’t get out of their vehicle, but form says they shouldn’t have to get out of their vehicles. Eventually he just kept going down their list of reasons listed on their paper they issue out as to why they don’t deliver. After conversation they finally delivered the next day. This was photo was 4-5 days prior to our convo. I found it pretty ridiculous."

"I used to love the Horace post office before they built the new one.. the ladies there were so fabulous & helpful. Now they have this beautiful new building with rude employees who do not look professional at all. I'm withholding other comments because I don't want to be rude, but then they'll just decide not to deliver mail if there's 3 inches of snow outside your mailbox. If I can get out of my car right outside my mail box they can certainly step over and deliver the mail. It's about time a third party starts a mail service, same with roads and DMV. Lol. Waiting for the post office to exceed my expectations."

"I’ve had one good experience and one bad. For the good experience, the very nice employee helped me with packaging a return and sending it out. She was awesome. However, I sent my little brother in to this location today to grab my package as I’m on a time crunch (package was supposed to arrive today, but never went out for delivery). The employee on duty at this time wasn’t the most helpful and legitimately told my little brother to “just wait for the package next time”. Incredibly rude, unprofessional, and unnecessary."