U-Haul Moving & Storage of Apple Valley

"Busy so it took a while to be helped but the staff was friendly and I got what I needed. Vehicle drop off was fast and convenient."

"I had purchased a hitch to be installed a week later. When I showed up at the appointment they told me they didn't have the part and would have to call me when it's arrived. They told me this has happened to them multiple times previously and it's a glitch in the system. Mark did try to call the Bloomington location but they were out as well. He said I couldn't get a discount on the installation because it was a centralized problem, not a problem with his store. I got a call later that afternoon stating my part was here and they could do the install in about an hour the next morning. I show up in the morning and tell Mark that I have to leave in 1 hr 45 to drop off my daughter at school. Mark gets super snippy and starts raising his voice with me, "you can't put me under pressure like that. This is a drop off facility." I told Mark that he was the one who said he could get it done in about an hour, Mark said, "we don't give guarantees." I told him them you should have told me that yesterday when you said it would take about an hour. After he got my Honda Accord into the shop he comes out 5 minutes later and tells me it's going to take a couple of hours because he has to take the bumper off. "This is a special installation. It's not normal." Great. I have to take an Uber back to my place and ask if they can give me a discount for the double hassle of not having the part for the stated appointment time and not being able to finish it when Mark stated he could get it done. Mark was very rude and trying to blame corporate Uhaul while not taking any responsibility for his role in stating it would take about an hour. He said he could get me $60 off, "but no more, we never do this. This is coming out of our pockets. Corporate would have our butts if they knew we were doing this." Ok great. I asked to talk to his manager and Mark goes off, "he ain't gonna get you more money if that's what you want." I stated that I just wanted to talk to him/her and make sure this doesn't happen again to another customer. Since Mark had said this problem happens occasionally. Mark walks away angrily talking under his breathe. Another guy comes, never introduces himself to me and Mark starts to explain his side of the story. Manager Dustin is calmer than Mark and talks Mark down but doesn't seem to understand that what I want is for him to bring this up with his manager and higher ups that this is a recurring issues and highly inconvenient to not have a part on the install day and also to give a time that the work would be completed and not finish it. I ended up taking an Uber home. Got a call later that day it was done but the rudeness of Mark and the lack of care from manager Dustin was horrible customer service."

"I had a wonderful experience, renting a trailer at the Apple Valley location. Michelle was especially thoughtful and had great customer service. We will definitely be back!"

"The staff was efficient and courteous. The rental process went smoothly. Making a reservation online is recommended to speed up your time at the counter."

"Purchased a hitch mounted cargo carrier. Upon trying to fit into my hitch receptacle, I noticed it didn't fit. Puzzled by this considering it is supposed to fit a 2"x2" hitch. Stopped in to U-haul. Walked into the service garage and met Mark. Mark was in the middle of working on something. I asked if he could take a look at it for any advice. He checked it out, scratching his head as I did before. Then he noticed a slight defect in my hitch receptacle. It was welded together a tad off center to the left. This left a recession on the right and an overlap on the left. Top and bottom were smooth and even. Was asking if I should get a metal file and try to file it down. Probably would've taken a long time with a lot of elbow grease. Mark had an idea of getting his air powered dremel like grinder and grinding the excess weld down. I said go for it. He started grinding out all of the excess weld and stubborn shavings still attached inside the receptacle from the manufacturing process. After that, we were able to slide the attachment into the hitch assembly for a perfect fit. This took about 20 mins. And other staff members came out to see what was going on. On top of that, he went in and came out with some silicone dbc he spread around inside the hitch assembly to prevent rust. Mark did this for no charge, and I am extremely grateful for everything he did as customer service on this level is very hard to find these days. Thank you, Mark, for fantastic work. Thank you, Apple Valley U-Haul, for having Mark on your staff! I definitely will be back."