United States Postal Service

"The worst post office I have ever encountered. Poor attitudes. They don't actually attempt to deliver a package to your door they just throw a notice in your mail box to inconvenience you to have to go pick it up. They have lost our packages, don't deliver mail daily. Lose letters that show set to be delivered on usps informed delivery emails. The staff has one nice woman who works there everyone else has attitude and is rude most days. This place needs a audit and complete retraining and new staffing."

"Most are lazy and not responsible workers. Especially the male is rude. Didn't tell you the clear instructions until there's mistake, just gave you free evolope redo it...... People have work, don't waste people's time..."

"Shout out to dennise for being so rude to my mother and i. all we wanted was our mail because we lost the key. last time he gave us our mail now he decided to throw a huge attitude about it. DO NOT GET YOUR MAIL HERE. I will be talking to the mannager as well."

"After receiving my tracking e-mail informing me my package had arrived at post office locker I went to get it. Opened my P.O. Box and no key or pick up voucher. So I left and returned the next day still nothing. I went to the counter to inform them I haven’t received my package. Since this happens quite often I went with a printed notice of all tracking which came all the way from California with no problem until it gets to the Monticello Post Office!!! It Just needed to go to my box inside the building and gets lost? She throws her arms up and says I don’t know! Did you drop it? I didn’t get it! Is there someone else that picks up your mail? NO! She is literally accusing me of losing it. They completely denied any responsibility of loss. And tells me it’s my problem now. So here I am, and I may be back because I have another package on its way from Texas and is nearly here. I wonder if this one will end up in someone’s lunch box. How’s that for an accusation."

"The customer service reps inside of the post office were super helpful and kind. However, the actual delivery/mail carriers seem to lack responsibility. I had expected a package to be delivered, was using the site tracker, and all of a sudden it said it was being held at the post office. I didn't request it to be held there, didn't receive a notice slip in my mailbox/door, and quite frankly nobody came to the door to deliver it. Are they just saying they did it so they don't have to do the extra work of walking up to a door? I've never had an issue with packages being dropped off before with other services. I had ordered something that was time sensitive and needed it today but now I have to wait and see if they'll deliver it tomorrow or pretend to come by."