Grocery Outlet

"First, I want to say I have loved going to Grocery Outlet stores for years. Yes, it is important to watch the expiration dates and integrity of the products along with the integrity of the packaging. (Although, I do feel this has had much improvement over the years.) One can save a significant amount of money on groceries by shopping at a Grocery Outlet before going to the bigger supermarkets. I used to love going to Fernley’s location with the prior owners before their son and his girlfriend took over the store. Now employees tend to be rude and inconsiderate which I believe is mostly a training issue. When hiring people into their first job they need to be taught about customer service and how to treat food in a grocery setting. Such as don’t put cleaning products in with food, don’t make the bags so heavy that they will rip or can’t be carried, and throw produce that the customer took their time in picking out. With that said, I probably spent around $1,000.00, give or take, a month at the Fernley location. Recently I had an incident of not getting home with a product that was less than $6.00. The way the situation was handled left me feeling less than important and invaluable as a customer. This particular purchase was $247.19. Not an exceeding amount of money, but not a one item purchase either. Jazmyn did say she looked at the video and didn’t notice anything and didn’t notice anyone picking anything up. Nice of her to look at the video. Her tone and words were condescending and accusatory when stating this over the phone. However, I unpacked my purchases and the item was not present, so, I searched my car that night and again in the morning when the sun was out to make sure it wasn’t there. I didn’t find it in either search. I have never returned an item to this store, even when it was bad when I got it home, nor have I ever called about a missing item. Sometimes customer care and customer satisfaction can be more important than a few dollar item. This review is not to complain over a $6.00 item, but rather to say the customer service is lacking and has really gone down hill. I will continue to frequent both the Dayton store and the Sparks store on Disc Drive. Both provide excellent customer service and overall I like the stores much more than the Fernley location."

"Hot Sauces and Bush's Spicy Taco Beans... Whodathunk!"

"A discount grocery store that can be hit or miss. That's not a complaint, but just a description for those who don't understand exactly what the place is. There is plenty of parking here, and the store was easy enough to get to. I don't think this is the type of place I'd shop regularly, but more somewhere I'd go if I just don't want to deal with Walmart. I have mobility issues, and, on a bad day, the thought of having to walk all the way through Walmart will keep me at home going without. Grocery Outlet is small and manageable. The discounts are relative. Their comparison prices ("The other guys charge this much, but here you only pay this much") seem to be taken from higher-end neighborhood stores like Albertsons, Safeway, or Raleys. For someone like me who does the bulk of my shopping at Walmart, unless I'm looking for something specific, I don't feel I really saved all that much. There were electric carts for those of us with mobility issues, but the aisles are narrow, so they're hard to use. The store didn't seem to keep them plugged in between customers. My cart literally died in the middle of my shopping trip. It's a convenience if you're in a hurry and don't want to compete with Walmart crowds, but I'll stick with my regular shopping routine."

"I've had several friends work here with all bad experience. The current owner doesn't care if you need time off or if something is wrong in the work place. Today my friend told me he talked to the own because his co workers is not working well or respecting him. The Owner said "you know how these new aged women are, can't control them" Horrible place to work. Cheap stuff at least. But definitely wouldn't work for their family business. Hopefully their son will be a better store owner :/"

"Accused me of shoplifting and called the sheriff but I had a prof of payment over single item in my back and the one thing that was in my pocket. Put he wouldn’t look at the receipt. They need competent security to try to bust people who are actually stealing next time."