Walgreens

"DO NOT GET YOUR PRESCRIPTIONS HERE. ITS CONVENIENT LOCATION IS NOT WORTH IT. I’ve had my prescription delayed weeks due to staffing and whatever other issues this pharmacy has. The phone system is totally ignored or broken. During that time after waiting on hold behind other people I would eventually get through to a ringing that would eventually hang up on me. This took at least 40 minutes. Also, the phone will tell you “I’m sorry, our staff is answering other calls. Please hold on and we’ll be with you shortly” every 15 seconds. I have lost my mind."

"They used to be a good pharmacy Now i have to call them for every single medication fill or refill for one reason or another. Usually it is that they just are not getting to it. I have had to wait up to 2 weeks to get necessary medications filled. They only tell me that they are so busy. Then they need to do something about that! Id they are getting that much business surely they can afford to hire more staff!!!!!!!! Plus half the time they do not answer the phone. After over 30 years with walgreens i am transferring my prescriptions to a different pharmacy Walgreens is horrible. Especially the walgreens on 26th and central in northeast minneapolis."

"Please, read the other reviews before you decide to use this pharmacy. I’ve been a customer here for 4 years thinking their terrible service is normal and waiting for it to improve, but it only gets worse. They lose prescriptions doctors send over. They NEVER answer the phone, and the automated prescription refill service is a joke. You will never get your medication on time, they will give partial refills when doctors order full, and they will let you run out of important prescriptions by refusing to respond or fill them in a timely manner. The pharmacists are rude, uninformed, understaffed. It seems to be a magnet for those who barely made it through training. I am transferring all my services to CVS, and this pharmacy is apparently infamous with other pharmacies for being unresponsive and not allowing transfers over the phone. They need to be shut down with a new pharmacy replacing it to benefit the community."

"This should be your absolute last option to get prescriptions filled. If you call, expect to be on hold for a minimum of an hour. Picking up prescriptions is usually an hour wait standing in line. Drive thru is never open. They won’t fill your prescription unless you call to get them to look at their system. Sometimes they randomly cancel your prescription fill after waiting 3 days."

"Despite the bad reviews, I still decided to use this pharmacy because of its convenient location. Wish I hadn’t—seems chronically understaffed. Service is terribly slow and prescriptions usually aren’t ready even after getting alerts that they are. They don’t answer the phone, so going in-person is the only way to talk to someone. Once, they misplaced my prescription and couldn’t find it. Most recently, I put in for a refill through the automated system. After radio silence for a week or more, I decided to investigate. Turns out the pharmacy has temporarily closed. No message, alert, call-back, or anything to tell me that I wouldn’t be getting my prescription. Disappointing! Update: I have been trying to move my prescription to a non-Walgreens pharmacy. After a week of trying, the new pharmacy said that no one at this Walgreens location had answered the phone or responded to them, so they canceled my transfer. I tried to call the store, but hold times are 1+ hours. I called a general customer service line and they transferred me to their "direct" line, but the number is not staffed evenings/weekends when most people with full-time jobs are able to call... Will be thrilled to be done with Walgreens!"