Pawn America 4134 W Broadway, Robbinsdale, MN 55422

"They sold me a ring with fake diamond in it. They told me that there were 1.5 ct. And when took it to be sized the jewelry store would not take it because the diamond were monastery stone and not real or lap made that this is like a cubic zirconium so they look good but are worthless. When I asked for a discount on the ring because of the size they took off the tax.... And made it non-refundable. I'm so upset because this was supposed to be my wedding ring we spent almost 800 dollars on it. Not happy"

"Came in February 19th about 10:10 am. Waited and waited and waited for someone to take some stuff out of the case so I could potentially buy. Nope! One lady to do ALL the work in the entire shop, and apparently she was too busy for a solid 20 minutes. Another guy there too, he was still waiting when I left. NOT coming back, terrible customer service. Their running a museum: just showing the merchandise, but not actually selling it. Won't be back, terrible first impression."

"The staff is helpful and store clean and not cluttered. They can get busy though, so plan ahead and allow enough time. Their online tools can help you determine an approximate value of an item or extend your loan if necessary."

"Nate and the rest of the staff has always delivered great customer service. However Nate delivers exception customer service. He always acknowledges me when I come in, always make sure that I’m well taken care of, and is very informative about the items that I purchased.Thanks a ton!"

"Cheyenne was great to work with. Very friendly and was extremely helpful. We purchased two rings."