Sonic Drive-In,

1220 North McCarran Boulevard, Reno, NV 89512

"Food is good, ice cream machines are hit or miss. One day no shakes next no blasts. Sometimes neither. Good place tho staff is very friendly."

"1.5.24 update: I tried to give this Sonic another chance, but it's a no-go. I mobile ordered ahead and pulled into a stall when I arrived and checked-in. After waiting over 5 minutes, it said my order was coming out. I waited and waited and waited. I finally pushed the button to talk to someone and explained the situation, to which they told me to wait in the Drive-Thru line when I shouldn't have had to do so. Now after waiting 20 minutes in the Drive-Thru line I get up to the window and ask for a refund and explain that my food should have been ready 25 minutes ago. They would not honor a refund but offered to re-make my food fresh, threw in a small shake, and gave me a coupon for a free limeade and tater tots. Even though they re-made the food, it was warm at best and the pickled fries were soggy, the mozzarella sticks were gummy, and the hot dog wasn't hot and they put way too much relish on it. I'm really not one to complain, but the food was terrible. From beginning to end, I spent 45 minutes there. However on a positive note, the strawberry milkshake and blue raspberry slushie were great and the manger was nice and apologetic. 8.28.23: It's unfortunate this Sonic has gone down hill. I waited in the drive-thru from beginning to end for about 30 minutes. They were having trouble with the intercom and had an employee going from car to car taking hand written orders. I will say he had a great attitude for the situation he was dealing with. I ordered and tried the new Strawberry Shortcake milkshake they have for the summer and I tasted more vanilla and whipped cream than anything. The last time I came here I tried to order it and they were completely out of ice cream. I also ordered my go to grilled cheese and the cheese to Texas toast ratio was completely off as I tasted more bread and barely any cheese. Because I was hesitant on the milkshake, I also ordered my go to slushy, raspberry with nerds. Loved my slushy as it's been consistent over the past few years. I used to be a regular patron and this recent time was giving it another chance. My last visit was a nightmare from beginning to end and actually had to call the 800 to get a refund. I was lucky enough to get a refund and the process was easy."

"Just went to the sonic on McCarran. I wanted to comment on the customer service, Carson was extremely nice. There wasn’t very many people, so we got our food right away. No complaints. You can tell Carson loves his job. I believe he’s the manager what a great young man! We will be back."

"Came here for dinner, only drive thru was open, over charged us and said they could not refund us. We had a small order of pickle fries and anything was barely in it. We let them know their mistakes and they got mad! Food was all cold! What a trash experience"