Town & Country Fence
8511 Xylon Avenue North, Brooklyn Park, Minnesota, United States
About the Town & Country Fence
Town & Country Fence is a trusted general contractor and store located at 8511 Xylon Avenue North in Brooklyn Park, Minnesota. We specialize in providing high-quality fencing solutions for both residential and commercial properties. From classic picket fences to modern privacy fences, our team of experienced professionals can help you find the perfect design to suit your needs. With a commitment to excellence and customer satisfaction, Town & Country Fence is the go-to destination for all your fencing needs in the Brooklyn Park area. Visit us today to explore our wide selection of products and services.
Photos of Town & Country Fence
8511 Xylon Ave N, Brooklyn Park, MN 55445, United States
Opening hours of Town & Country Fence
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Town & Country Fence
"My aunts neighbors had a fence installed by this company and they cut OUR phone line. I went outside and told them they said. "they would talk to the customer" and didn't even contact Centurylink. I called Centurylink Myself and came out here. And it turns out they tried to cover up the cut phone line. The next day I look out there and they're putting CONCRETE over it. Not to mention they also destroyed our fence. Was considering buying a fence from these guys but after my experience will not be."
"Town And Country Fence put up a small beautiful vinyl fence that we are very pleased with. It was a nice overall experience and the crews that came out to do the work were very professional! Thank you Town and Country Fence!"
"The beginning of the process was fine. They had the product we wanted at a comparable price. The product itself is good. The installers were polite. There are, however several things that have ruined this experience. Due to the pandemic and supply chain issues, our install was pushed out from October 2022 to Spring 2023. It was understandable. The biggest issue was communication. We would hear nothing for weeks on end and we would reach out to our sales representative. He would check and give tell us that we would be contacted in a day or two and then we would hear nothing. That has been a theme throughout the entire process. After several "false starts" of, "Install will contact you", the install finally happened on Thursday, June 15th. The installers were nice and polite. The lead was friendly and listened to us. Some of the techniques used were surprising and somewhat concerning. Normally when you set posts, you are constantly measuring, to make sure they are all in alignment and that their heights are uniform. That didn't happen. They set the posts in wet cement and then adjust the height by pounding down on the top of the post with a sledge hammer as someone eyeballs the height. No measurements taken to insure they match up with the others. I was intrigued by this, but figured they knew what they were doing. At one point I even pointed out that one post was way higher than the next one and that my wife would not be happy, so they went and pounded it down. Distances between posts aren't accurate. They are to be 8 ft panels, but the distance between posts vary. I'm also used to having post concrete being below ground, but in several places, the concrete is exposed at ground level. During the installation, we informed the installers that they had the wrong gates. 2 gates were supposed to have arched tops. They took pictures, called their supervisor, and told us they would temporarily install the wrong gates and then would be out with the correct ones. We then got word from the company that the ones we ordered last year are not being manufactured this year, so we need to keep these and we got a small price reduction for the issue. 2 days later we found the fence falling apart. 1 top rail totally pulled away from the post and took the panels with it. I also had to adjust several of the gates, because you had to push the gate up, otherwise the latch wouldn't catch. We contacted the company & let them know of the issue. They said they would pass the info on. In hindsight, we made the mistake of paying the remainder of the monies due before having the issues rectified. We heard nothing. After several more calls/e-mails, we were notified that they were ordering new parts. Again, horrible communication. During this time, we were able to wash the fence & found several gauges, scratches, and places they left splattered concrete harden on the fence. :( We have referenced these in continued contacts, since IT IS 2 MONTHS LATER & THEY HAVE YET TO COME BACK TO FIX ANYTHING! One of the features of a vinyl fence is the ability to take the post caps off and put on post lights. We asked how to take the caps off. They said the caps were only epoxied in 1 small spot and wedging a butter knife under the cap will release it. When I went to do that, it turns out they are very well epoxied in more than one spot, rather it epoxied on every side of the cap. When I followed his instructions, it actually ripped off a chunk of the colored vinyl, exposing the uncolored core of the post. When they come out to fix the panel, we will ask "the pros" to remove the caps without ruining the post. So now it is 2 months since install and reporting of issues and it still isn't done. We are trying to work on the other landscaping projects around the fence, but the fence itself is incomplete. I have reached out to the company occassionally asking for updates and get the "it should be here this week" response or no response at all. They haven't commented on the gouges or scratches. EXTREMELY FRUSTRATING."
"We had an EXCELLENT experience with Town & Country. The salesman Jason was extremely professional and gave us options and clear expectations of what our project would entail and the timeframe we would be looking at from start to finish. He was very honest and we ended up with a beautiful fence in the promised timeline. The company communicated very clearly with me. The crew that came out did a pretty good job cleaning up behind themselves with just a little sawdust and couple of tiny chunks of wood that I just added to my garden mulch. They also had to take out an existing fence that was falling apart and didn't create any disasters in the process. Even if we had to deal with any setbacks or delays, I still would have been very, very happy with the final outcome."
"I've never installed a fence before, but with outstanding support from Tom at Town and Country Fence I was able to install over 300 feet of cedar privacy fence on my own (okay the wife helped too, thank you babe). If you are a DIY'er, this is the place for you, I'm sure they do a fine job installing as well but I can't speak from experience on that. The quality of the wood was excellent, out of 600 pickets and 100 2X4's, there were maybe 10 pieces I ended up exchanging. The prices are about equal with the big box stores but the service and quality can't be touched. I can't thank Tom enough for the help, he is just about the nicest guy you will meet. Throughout the process, he was always responsive and patient, even though I asked some very elementary questions. I would recommend Town and Country fence to anyone."
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