Stone Arch Psychology & Health Services
219 Southeast Main Street, Minneapolis, Minnesota, United States
About the Stone Arch Psychology & Health Services
Stone Arch Psychology & Health Services is a leading health institution located at 219 Southeast Main Street in Minneapolis, Minnesota. We offer a wide range of psychology and health services to cater to the diverse needs of our patients. Our team of experienced professionals is dedicated to providing high-quality care and support to help individuals achieve their wellness goals. Whether you are seeking therapy, counseling, or other health services, you can trust Stone Arch Psychology & Health Services to provide personalized and compassionate care. Contact us today to learn more about our services and how we can help you on your journey to better health and well-being.
Photos of Stone Arch Psychology & Health Services
219 SE Main St Suite 400, Minneapolis, MN 55414, United States
Opening hours of Stone Arch Psychology & Health Services
Monday:
08:00 - 19:00
Tuesday:
08:00 - 19:00
Wednesday:
08:00 - 19:00
Thursday:
08:00 - 19:00
Friday:
08:00 - 19:00
Saturday:
Day off
Sunday:
12:00 - 18:00
Reviews of Stone Arch Psychology & Health Services
"The whole experience was ridiculous. We scheduled two appointments for a specific kind of care. The first therapist didn't even provide the kind of services needed, and then the second appointment was cancelled when the appointment was supposed to begin."
"I've been seeing Dr. Susan Gustafson since 2015, and she has been incredible to work with. I was initially very nervous to try therapy because of the stigma associated with mental health, and she immediately put me at ease and made it feel like a safe space. She was warm, understanding, and compassionate, yet able to challenge me in the best ways. She has helped me with getting to the heart of my anxiety and how I can manage it. Now we're to the point where even when I don't feel like I have anything that I "need" to talk about, I look forward to our appointments to simply catch up on life like I'm chatting with an old friend. I can't say enough good things about her and would gladly recommend her to anyone!!"
"Kind staff and doctors, reasonable appointment scheduling. I came here for testing and was very satisfied with my experience. They are one of the few offices in the Twin Cities that can do ADHD and autism diagnostic tests with less than a year wait right now."
"I have been a client for almost 2 years and have only had great experiences! The staff give quality care and are always very welcoming! I would highly recommend Stone Arch Psychology to anyone in the area looking for counseling"
"I do not recommend Stone Arch Psychology & Health Services for the following reasons. First, the only way to access its office appears to be through a back corridor elevator. Once inside, it's hit or miss if there is a receptionist. Everything is behind locked doors, so you're not even sure you're in the right place. They also clearly do not interact with the service providers they rent space to because they always were confused on scheduling, insurance, etc. On at least two visits, the receptionist thought my sessions were supposed to be virtual despite me clarifying each time. The sessions overall were a miss as there was not enough engagement, guidance, digging, or practical actions by the provider. Where it all goes wrong with Stone Arch Psychology & Health Service is its billing practices. I stopped seeing the provider in June 2022. I did not get my first invoice until 11/3/2022, which was after I was told I had a balance due on 10/25/2022. Upon reviewing the invoice, it said I only owed $191.73, which was different from what its payment portal said. I called to clarify at which point they said they would look into on the same day and call back. I did not get a call back until around 12/12/2022, when I was again told I had an overdue balance. I tried to explain I was waiting on a billing answer at which time they told me they billed me incorrectly as my insurance didn't respond. I find this hard to believe as my family and I use a number of other doctors and pharmacies, without issue. They said they corrected my balance to $732.97, and still as of December where waiting on one more session response from the insurance provider. I didn't get a final invoice until 2/1/2023, totaling $868.28 for five sessions. It took over seven months to get the correct invoice, of which -- yes, I paid because I do understand I used the provider's services. That being said, you're better off finding a place that is more welcoming, has its billing / patient support organized, and better providers."
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