Mr. Rob's Dry Cleaners & Laundry 2309 Rogers Avenue, Fort Smith, AR 72901

"I took the top layer of my queen sized mattress to be cleaned ( it zips off). I took it in Dec 19, 2023. Today is Jan 6, 2024 and I still have t received my mattress. Somehow it was lost in Fayetteville, AR. I took it to the Ft Smith location. I was repeatedly told the manager would call me last week. That never happened. Yesterday, a clerk called to tell me they did find it but wouldn’t guarantee cleaning it wouldn’t damage it. I elected to just pick it up without the cleaning. It was supposed to be able to be picked up at 5:00 pm Friday, but I don’t know if it is in fact in Ft Smith. I’m trying to call to see if I can finally pick it up this morning. I’m not upset they didn’t want me to clean it without me signing a waiver, but felt the manager handled the situation so poorly.She should have been the one to take my calls or at least call me back when she repeatedly told the clerk that she would call several times. I think it was very unprofessional on her part."

"They worked at my daughter's jersey for a week. Weren't able to get all the stains out of it but honestly I expected that outcome because some of them were mildew and worse. They really went above and beyond trying, though, and that's worth all five stars."

"Horrible service! Use anyone but Mr Rob’s. I brought multiple suits to them for cleaning and they lost 1 jacket and 1 pair of pants, thus ruining 2 suits. Then they refused to make it right after multiple attempts."

"The staff was not very friendly. They acted like I was the one with the problem. I sent three shirts to get cleaned, ironed and starched. When I got my shirts back there was a hair ball stuck to one of the shirts. They all three didn't look ironed or starched either. The ladies both tried to say that's the type of material the shirts are made out of. They can't be starched and they are made to look wrinkled. I understand about types of materials, but these shirts looked the same as I gave them to them except for the hair ball. I could of done a better job. Even though I don't know how to iron. All they did was hang them up it looked like. I've given this cleaner many tries thinking accidents can happen. But I've been screwed four times. That's enough for me to say this is not a place I will going back to. I've wasted my time and money and learned my lesson. So if you want to waste your time and money go here."

"Extremely overpriced. I brought in 4 short sleeved causal shirts to be dry cleaned and was quoted $16 and change; however when they were ready, They charged $34. Almost $9 a shirt is outrageous. Edit for reply: I definitely understand prices are rising, but the main issue I have is that I was quoted one price before I dropped them off, and it was almost double when I went to pick them up. If I were originally told the $30 price, then I would have had no problem whatsoever and would have made an informed decision as a consumer. I don't think it's very ethical that the price doubles after one drops their items off. I feel like the original price should have been honored. I would have at least expected a call letting me know if there was some sort of reason the price would be increasing before work was started so I could make my decision to continue with their services. I had no issues with the actual end product."