Mark Rogers Heat & Air

"not happy with service when needed. worked 4+hrs ...$ 292. and paid, but was not fixed. unit leaked 2 lbs freon ...could not find leak. returned 2 weeks later with "cannot find leak." called Middleton air an fixd within an hour... loose fitting... fixed! I called to speak to mark rogers... no reply... will not pay second billing!"

"Thank you so much for your prompt professional service. You are amazing and I will now be using your team for all my service and maintenance needs. Update: Our air unit completely quit on us about a week back, I called Mark again and they had my new unit installed in a little over a day. It is working wonderfully. Another job well done!"

"Called them to come out and service our AC to make sure everything was running properly because we just bought this house 3 weeks ago so we wanted to make sure our ac was good for the summer. Technician comes out checked Freon levels and says there is a clog in ac output and he clears it. He said the ac drip pan was full so he emptied it. The next day there is a stain in the ceiling where water is dripping on. Fiancé goes up there and pan is rusted out and water is dripping on the sheet rock above kitchen. It is very obvious pan needs to be replaced. It’s severely rusted and there is no emergency drip pan. Call them back and same technician comes out. Says yeah you need a new drip pan. Quotes is to fix it. We say fix asap. Never get a call so I call the main office and explain how this is pretty emergent and that he should have caught this when he was here. “Well, we didn’t charge you for his second visit” “sometimes it’s hard to see the drip pan completely “ her exact words. The drip pan is clearly leaking and is up at waist level. She said it’s another service department that’s schedules the replacement. She never called me back. I do not recommend this company."

"We had an issue with our ac unit today it was installed a few years ago by Mr. Heat and Air. Its a Saturday our ac went out I made a call and they were out here within 45 mins of the call!!!! Did I mention at about 7:30 in the evening? Prompt, friendy and the cost was much MUCH less than I was dreading. I have recommended them to 2 other family members and they say the same. Even the install when done was very reasonable, fast and always friendly! You call anyone else for your heat and air needs well you are missing out! Thank you from the Cruz family!"

"Nothing worse than having your air conditioner stop working in July! One call to MR Heat and Air and my problems were soon over. Mark came promptly, knew what he was doing, did a quick assessment, left to get a part, returned promptly, and had me up and running in just a couple of hours. He was very professional, courteous, informative, and reasonable. I will use him again although I hope not to have to, and I will surely give him high praises and my full recommendation."