Independent Music Services Inc

"Dropped off an intrusment January 22. Got a call. One Call only. On January 24th. No message. To my wife who recieves hundreds of calls a week from students and faculty. With no message. People don't get called back. A month later they send it back to saied. Who promptly call, leave a message to ok the work. Independent music tells me they recieved instrument on Feb 22. Which is not true. They put me behind several instruments that came in behind my original drop off date. One call. No message. Waited a month to send it back to saied. Now another month because they don't know how to leave a message. Terrible Terrible experience!!!!! Thanks George for Terrible communication."

"George is fantastic and has a great sense of humor. I took my Bass Clarinet in to be fixed, and it was so affordable! Thanks again!"

"I came in with a horn to have repairs done to it. I needed to have my saxophone’s neck recorked. I needed additional repairs, but above all needed the recorking. The repairman came up, looked at the instrument brand and said he could do nothing for me because if he broke something, he would have to make a part. I thanked him and walked out. I thought by the ratings that this would be a location with skilled craftsmen, but instead feel like it’s people prone to mistakes so they can only work on standard brands and not all instruments. I’d consider calling before coming. They are the only place around for quite a distance and driving over 60 miles to be treated like this felt very awful!"

"Very friendly and helpful. The gentleman helping us when we came to pick up our flute took the time to explain to me and my daughter (the flute user) how to care for and carry the instrument. He watched as she put it together and worked with her to show her how to prevent future issues. Highly recommend!"

"Went to find out the value of my flute. They were very nice and the dude had a cool mustache and beard lol. The other customers before me were also very happy with the deals they got on instrument repair. I do recommend this place."