CenturyLink Ozark

"There is a CenturyLink phone line down on my property. I have tried for days to find someone in this company to report this. The only people who answer the phone are sales people and they don't have a clue how to connect me with a service representative to get this fixed. I do not have CenturyLink in my home and after this I never will."

"Terrible. Took me 30 minutes on a chat with a rep to transfer my internet service when we moved…. just down the street. Internet speed dropped by HALF by simply moving down the street. Pay $99 for the tech to come out, but you can’t schedule a time. They can come ANYTIME from 8 am-9:30 pm. I was paying $45/month for speeds of 20. New address is $50/month for 10. What a bargain. Horrible monopoly."

"This place is a JOKE. Working from home and expect to have the service that $130 is paid for a month. Been out off and on going on 3 weeks now. Calling them is a JOKE their service techs seem nice and helpful but they are just as big of a joke. They can get it “fixed” from 8-5 though and you have to be there. They will let you “track the techs location” so you will have a better idea. It just tells you that “your tech is scheduled for repair from 8-5”. Ridiculous."

"They offer no after hours help. If you happen to lose service after 6pm you're out of luck. There is no help except a frustrating automated system that only loops you around until you eventually give up. In the River Valley the service is about as reliable as if you were in a third world country, but it is your only option, they know this and they all but dare you to switch to another provider. If I had another choice I'd use them but I don't so I can't. The local technician is really, really God, but the corporate side is an absolute joke. If I could give zero stars I would."