Geek Squad

"We called Geek Squad to set up an appointment to get our devices scanned for viruses. We were told over the phone that the diagnostic screening would be no charge but if viruses were found and needed to be treated, THEN payment would be necessary. When we got into store, they told us it would be $150 to screen for viruses regardless of whether there were viruses or not. Comparable businesses in Fort Smith charge starting at $30 for this service. The Geek Squad member was kind enough to us as we were frustrated about the wasted time and trip, but we were very disappointed we were told something far off from what was actually offered. No consistency between the person we talked to and the actual store."

"I made an appointment a week ahead, drove an hour to get there, on the appointment screen it asks what it is for (iPhone battery replacement in my case) asks what device you have and all that. I get there and I’m told they don’t have a battery in stock for my phone they would have to order it and would be 5-7 business days…. Umm what?! So I said ok well when it asks what the appointment is for you guys don’t make sure you have the parts you might need to that device in stock? Oh no ma’am we don’t do that. Ok well what is the appointment scheduling even good for if you can’t even do what the appointment was scheduled for?? Please do better than this for future appointments."

"Terrible experience......left explicate instructions what to do in transferring data, etc. from 7 to 10. W/O a lot of details, maybe half of requested work said to be done and done correctly, simply Was Not Done.. They kept trying to convince me it was .......wrong!!! Young Geek Squad Lady up front ( CC ) did / does an exceptional job, by herself without any help, and always has several customers waiting, without help! This is like AT&T, Fort Smith Geek Squad in Best Buy is unacceptable!. Very dissatisfied customer and unfortunately I have always had problems with the Squad in the back that says they have completed the job you requested . Jim Cotton"

"Not impressed. Have an older TV I purchased from Best Buy a few years ago in which I spent over $5,000 on. I recently got a white screen. Went in and asked the lady at the counter about it and as soon as she heard a couple years she said they don't repair those. I offered the model number to see if she would at least look and she refused and suggested I must just buy another. Like a moron I took a look. They don't seem to offer a TV as good as the one I want repaired. Bad service, a joke. Second time I've tried using them, first was a laptop they told me to contact the manufacturer."

"The Geek Squad team is a God-send for us. They were courteous and helpful every step along the way. And their price is more than reasonable. We are especially delighted with the at-home service they provide as well as being available 23/7. I highly recommend them for any technical need or service."