Kester's Heating & Air LLC

"Thought I had given these fine folks a review years ago but apparently did not. Kevin and crew installed a Lennox system for us about 10 years ago, and had serviced it since. They are knowledgeable, prompt, have very fair pricing and most of all are honest. Dealing with Kevin remains a breath of fresh air in a society where these qualities are becoming rare commodities."

"When I called they were pretty booked up, but found time to fit us in. It took two trips and days to get the job done.Paul was our technician and he was amazing! It was an issue he hadn’t seen before but he worked until he figured it out. He was very knowledgeable and answered all our questions with patience and kindness. Thank you Kester’s!"

"Gave them a call and they came right out and diagnosed the problem. Had to order a part. The part came in and they were right back out to repair the heater. All of this happened just as the negative degree temperatures hit our area. Thank you for making our home warm again."

"This review isnt from general service. Its from an install performed when my house was being built. Kester did the install. What happened was the drainage pipe was installed incorrectly. There was an air bubble that would form and stop proper drainage after about 2 hours of use. This was due to a vent being installed prior to the trap when the tech that reinstalled the drain line confirmed that for vertical units this was the appropriate setup. However for horizontal units... which I have. The vent needed to be installed after the trap. The former home owner had problems with it. But did not disclose on the disclosures when I bought the home. She never got it fixed and instead chose to use portable ac during the summers per her comments. Basically what happened was the drainpan overflowed. And because the former home owner knocked the dipswitch loose on the pan that caught any leaks, and because the drain pan wasnt installed at the proper angle to ensure the dipswitch next to the drain line switched the unit off. The ac drip pan leaked into our ceiling. I contacted the builder. He basically told me to pound sand and to contact kester. I contacted them and they wanted to charge me a servive fee ,when I had already been working with a different company that didnt charge me the fee. Needless to say I didnt want to deal with them. Making the assumption they would do what any company or the builder would do, which is claim the install is out of warranty and then charge me anyway. The issue is rectified now. But I would say to stay away from them. They should be offering free service if they find a problem with the install instead of charging a flat rate for everyone. And it doesnt appear they know what they were doing when they installed both the pan and the drain line."

"Absolutely amazing service! They came a day earlier than anticipated and were so friendly and quick! They had my AC running in less than 10mins. They will be my new Heating and Air guys from now on!"