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Marci Hawkins American Family Insurance
15190 Bluebird Street Northwest, Andover, Minnesota, United States
About the Marci Hawkins American Family Insurance
Marci Hawkins American Family Insurance is a trusted insurance agency located at 15190 Bluebird Street Northwest in Andover, Minnesota. Our team is dedicated to providing personalized and comprehensive insurance coverage for individuals and families in the United States. With a focus on protecting what matters most to you, we offer a wide range of insurance products including auto, home, life, and business insurance. Contact us today to learn more about how we can help you secure your future.
Photos of Marci Hawkins American Family Insurance
15190 Bluebird St NW #106, Andover, MN 55304, United States
Opening hours of Marci Hawkins American Family Insurance
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:00 - 14:00
Saturday:
Day off
Sunday:
Day off
Reviews of Marci Hawkins American Family Insurance
"We received a letter from Am Fam saying that they were going to cancel our homeowners policy. Luke, from our agency sent a letter requesting a re-eval of this decision. Because of Luke going to bat for us, Am Fam went back on our decision and we are insured again. Thank you Luke."
"This 5 star rating goes to Melanie K. Lane. I greatly appreciate her manner towards helping me lower my premium on my home insurance. Since I'm on a fixed income, these increases are quickly approaching to unaffordable. Her understanding and professionalism is a welcome quality. She is quite an asset to the company."
"The team at this agency has usually been good in the past (only reason why it's 2-stars and not 1-star), however I'll be looking for a new agent after this incident. My policy was recently cancelled without my knowledge (AmFam supposedly mailed a letter about it but never received it). When I went to ask about it via email, one of the assistants simply said "Please see the attached letter that was sent on 4/28/23 about nonrenewing from our Underwriters." No apology that I didn't get it, that I'm finding out this way, no explanation that I asked for in my initial email other than "here, look at this thing we sent you and we didn't call you to help with options." I called, asked for the explanation and what we can do because the reasoning was ridiculous, considering they already raised the premiums at the beginning of the year FOR THIS REASON, which is fine, I get it, I did stuff to cause it to increase. 8-minute phone call and all they told me was to call the underwriters to get it fixed, which is not my job, it's the agent's job (customer service even said that while I was on the phone with them). Given what Customer Service and the underwriters saw on their end and my explaining further details about the report, they agreed, are reviewing it and likely re-instating the policy in the morning. My agent also sent me a quote through The General to get insurance for $100/month than I was already paying, plus first month was another $90 on top of that. That quote was rather insulting. This experience left me feeling like the agency doesn't care about their customers and won't go to bat for you when something doesn't seem right, just a number to them."
"Best insurance agency I have ever worked with! Everyone in this office is super friendly, knowledgeable and honestly cares about you! Always updating us on savings and policy changes, ect. We are never in the dark about anything! Would highly recommend this agency to anyone!"
"Efficient, knowledgeable, trustworthy, and friendly. I've worked with this group for almost 2 decades. I am always surprised on how well (quickly) that they get things changed. They work very hard to give you want you NEED, not what might be the most profitable. I've worked with the entire staff, and have felt like the most important person with every one of them. It would be easy to consider me (and my family) as low touch, but i always feel that they try to re-earn my business each year."
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