L & M Plumbing Inc

"Called L and M on Tuesday and was told Monday was the soonest appointment available for my clogged sink. They called on Thursday with available time for right then and were out 10 mins later. 30 mins later drain was unclogged! Great, fast work, Thank you!"

"Was not amused by fee not disclosed up front. Called to have a job looked at. Guy was here less than 5 minutes and was basically billed $25 a minute and no work was done. Have used for 2 jobs in the past. Disappointed. Would not have had them come if known ahead of time."

"Our water pressure regulator went out and they came to fix it. Arrived just after 12pm, completed the work and left just after 1pm. The crew who came out said we needed to contact acorn water because our main meter was out. We were without water because of this for over 24 hours. I am pregnant and we also have a 2.5 year old. Acorn water came out and the meter was NOT broken but the plumbing crew had actually installed the pressure regulator incorrectly. L&M did come back out and correct this issue. We received the invoice and were confused about the cost. Spoke to the nice lady in the office named Kimberly, and she created an itemized invoice for me and e-mailed it over. On this invoice it said we were being charged for 2 hours of labor (not including the return visit for the mistake they had made). I emailed back and explained they were only here for an hour during the inital visit and asked if this can be fixed. Paying $125/hr is already a lot, so to be charged for time they weren't here perplexed me. She was friendly and got back to me stating she would send it over to her boss. Then I got the call that they were charging for the 2 hours because that included drive time.. Ive never worked with a company that had charged like this before. Now I could see if we were a significant distance away, but we are only 5 to 10 minutes from town. We called and my husband spoke with Derek the owner. My husband explained what happened and Derek asked what he thought would be fair to fix this. My husband said for us to be charged for the 1 hour of labor, which is what it took for the work to be done. Derek replied and said if he is going to change the invoice to reflect that, then his company will no longer come out and service our house. We are repeat customers of this company, brought our concern to them and then are threatened with no longer servicing because of it. I am extremely disappointed in the customer service we received. And irritated that on top of that, their mistake caused us to be without water for over 24 hours. Ridiculous that people feel they can treat others this way. Especially when we live in such a small community and plumbers are hard to find."

"They arrived not only on time, but a day earlier than I had anticipated. They were pleasant and courteous, knowledgeable and efficient, and I could not be more pleased. The young woman in the office was also pleasant and efficient, and kept me updated as to when they would be coming."