Arvest Bank

"5-star customer service and old-school small town banking experience. The Tontitown branch solved my problem in less than 2 hours compared to 11 business days at OZK."

"Love this branch, they always remember my name and are so great to work with, Arvest is the only way to go!!"

"After obtaining court "affidavit for collection of small estate by distributee", I asked to close account of the deceased and have funds sent to myself (executor) I did not have every account number, nor did I have exact amounts, as the deceased didn't list them. I was placed in a catch 22 situation, and refused the funds even tho I have legal rights. If this has to go to state legislators to correct, I'll push it! BTW, Bank of America was easy to deal with!"

"Snarky associate refused to change my name on my account because I didn’t have my updated SSC, but Arvest policy does not require a new copy of your Social Security card (it takes two + weeks to come in the mail). I had given her my new Drivers license with my new last name on it, my marriage license & the receipt from the Social Security office saying that I had legally changed my name. When I tried to explain to her that I had already checked with customer service to see what documents I needed and it’s not a new social Security card, she got rude. I called corporate and they agreed with me and told me to go to another location so I drove to Arvest on Weddington & had zero issues at all. They also had no idea why she turned me away. I called to talk to Henri De Tonti about it and they said she left less than 5 minutes after speaking with me, so maybe that’s why, she just wanted to leave work? I don’t know but, gas is way too expensive to make people drive to a different branch just to get what they need done."

"Called to get help with fees because yesterday's debits were posted but not the credit. I had to escalate to Shaylyn who blamed processing and then made fun of me for asking who I could speak to there "uh..a machine..heh". Ultimately only refunded the same as the previous friendly associate offered and then hung up on me. Why can only one be refunded if it's a processing error? Why can my online banking show I'm in the black at night and have overdraft fees in the morning?"