Rohrer & Associates

"Outstanding Leadership!"

"They're a very professional group and easy to work with. They understand the ins and outs of the insurance world."

"This place lacks communication skills and professionalism. My wife and I had several problems with this organization. We went in to see about a policy and filled out the proper papers. Mr. Rohrer himself was very knowledgeable about the ins and out of the policies, but we filled out the paperwork with one of his associates. The associate we worked with didn’t seem to know the answers to many of the questions we asked, but one of the other associates looked up the items we had questions about. A number of weeks go by and we hear nothing from them. I call and they inform me my wife and I have some unfilled paper work. They said they emailed me about the papers and I told them I didn’t receive any emails about it, but I would come into the office and fill out whatever was needed to be filled out. I assume they had the wrong email address. My email incorporates my name and my name is misspelled often. When I went into the office Mr. Rohrer and I sat down for 30 minutes or so and got to know each other. I appreciated him trying to build rapport. My wife went in to the office on her spare time as well. More than a month goes by and still nothing new from them. In that time my wife and I had become impatient and decided to go with another insurance company. The other policy was more expensive, but they made it much easier and were more friendly. At this point we are willing to pay for the convenience and extra customer service. I called Rohrer back to tell them my wife and I would like to cancel the pending insurance policy we had with them. They transferred me to Mr. Rohrer and without any introduction he yells at me saying I have been the most unreliable and an absolutely horrible client. At first I thought he was joking and trying to be funny but he didn’t miss a beat, and the longer and longer he chastised me I started to understand he was actually yelling at me. He (again) states he had emailed me items to get done and I had not responded. Then when his barrage was over all I was left with was silence. He didn’t give me the chance to ask questions, he just hangs up on me. So then I am left with the phone in my hand and really confused. In my mind I had gone out of my way to follow up on our pending policy by calling them and personally visiting them multiple times. I had not received a phone call about the status, just the “emails” they sent me. It was very one sided in communication. The last conversation was really interesting because the owner of the company lacked the professionalism and courtesy to try and sort this issue out. I am reasonably confident they had the wrong email address and this is why I wasn’t getting the messages. On top of that yelling at me (the client) for the lack of follow up and hanging up on me I feel was childish. It’s is too bad they didn’t take the time to find the root cause of the miscommunication. I am willing to give the benefit of the doubt in most cases, but I am of the opinion a service should cater to the client and not the client having to cater to the business."