Arkansas Storage Centers

"After enforcing (illegally) mandatory insurance they have not provided me with my policy number nor the insurance provider. The company did send me an email on August 29, 2023 with amendments to my contract. There were 3 amendments. None of them was for the mandatory insurance now required. I have the letter sent out by the company when ownership changed. That letter did offer insurance as an OPTION for the renters. I did not choose that option. They do apologize for any confusion I might have. I'm not the one confused."

"The management are very nice, units are good price. They made it easy to switch from small to a bigger one each time. And security for the units are great!! I highly recommend anyone in this area looking for a storage unit that they can afford. I have been renting from them for several years and have never had any trouble."

"Units are reasonably priced. However, when I returned to my unit several months after moving all my stuff into it to pull my big stuff out to move into a house. Several of my furniture items were ruined due to mold. I called them and they had me file an insurance claim. The first claim I filed they denied any compensation for my lost furniture well over a couple thousand dollars of lost furniture and told me I needed to get the manager to have someone inspect my unit to determine water getting in my unit. I am now a month into this claim when I speak to the manager they had no recollection of a claim being filed. They went a head and inspected the unit and sent their pictures and stuff to the insurance company. Over a month later I get told that the claim will not be compensated again due to no evidence of water above surface level in my unit. Now I am out thousands of dollars for furniture that got ruined in the unit. I have a picture that I submitted where you could see the mold on the concrete where water had been that got my furniture wet."

"The location is very handy for me. I miss the ability to pay at the location. I also disagree with the policy of moving out of the storage unit in the middle of the month and not getting part of your rent returned. I have used this storage unit off and on for the past 7 years. When I move out this time I will not be coming back."

"Renting from them is fairly easy and very reasonably priced. However, I went to move my big furniture out of my unit to take into my new place and lost close to $4000 worth of furniture due to water getting in my unit and molding it. I file a claim through the insurance offered through them. I was told it did not cover mold and that I must contact the storage unit people to get them to inspect my unit to prove it was not my fault and that there was some kind of leak. I am still waiting to hear from the storage unit on inspecting my unit. They said an order was put in. I'm hoping to hear something soon and get some kind of reimbursement for losing several furniture items. Other than that the process is pretty simple to rent and at a decent price."