PODS Moving & Storage

"Very convenient. Everyone that I interacted with was courteous and professional. Clear and frequent communications. Worry free."

"Working with the PODS company led to the worst moving experience of my life. Key issues: - Quotes are lies. They will quote you one price and charge you more, with no explanation. - Schedules are lies. They will promise one delivery date, and may deliver MUCH, MUCH later than promised without informing you or providing any updates. - Customer Service is nonexistent. If you reach out to their team, they will claim to be trying to work with you, but will not solve any Ops or Billing issues. They will magically find any error "not their fault". They may lie to you about durations for case resolution, too. They promised us 7-10 business days, and took 60 business days to "resolve" Do not work with them. Do not listen to their bald-faced assurances that they care or will help you. They want your money and don't care about your experience one whittle. Their social media team may respond. They are friendly but powerless. If their back office has decided to scam you, the company will act in a unified manner."

"Warehouse storage is expensive and beware of 2nd delivery charge if you need that. Phone associates are understaffed, long wait times. You are at their mercy of delivery even though they quote 4 day. I had to wait 2 weeks. Good point was that it's sealed/secure storage."

"So far PODS has been a frustrating experience, although I'm still hoping they will do the right thing. The first POD they delivered had a large gash/ hole in the side. My stuff was going to be stored for several months, and rain/ moisture could have gotten inside and damaged our belongings. They apologized and said they usually inspect them, they weren't sure how that happened. They would send someone out to patch the hole, as I had movers showing up to load it and there wasn't time to swap out PODS. Well my movers got delayed and I got a call that they would instead swap the POD out within the hour... Okay great. The person on the phone told me I had to sign for the new POD delivery. It was NOT explained to me that this was a whole new order that I would be billed for again, and a completely different contract with a significantly higher price than I was quoted originally. So I was charged an additional $560 for the replacement POD and when I called they said the original charge would be refunded within 7-12 days, and I'm still waiting to hear back if they'll honor my original moving quote. Moves are stressful and expensive enough without having to deal with all this... They screwed up and charged me more, it doesn't make sense. Terrible experience, don't recommend."

"The customer service was great. All my questions were answered promptly and professionally. The drivers were all very nice and took great care of the container in placement and moving. I was less expensive than using a truck rental and I didn't have to worry about the drive or fuel expense. I will definitely use PODS in the future."