Walgreens Pharmacy 14020 Pilot Knob Road, Apple Valley, MN 55124

"Was told my prescriptions would take an hour. Came back in two. Not ready. Told to wait 10 minutes. Came back in 40. Not ready. Had to wait an additional 10 minutes for them to fill 3 out of 4 my prescriptions. If I had not kept coming back to ask for my prescriptions, I never would have gotten them as the text service is also incompetent. Switching pharmacies"

"The worst pharmacy. Understaffed and consistently unable to complete prescription orders. Online orders are not even started until you go in person to ask (again). Every month takes multiple trips per prescription. Taking our business elsewhere."

"Customer service has gone downhill over the last 6 months. Prescription refills through their app has been glitchy at best, with refills being cancelled without warning, and some prescriptions not being submitted to insurance for coverage (they say I need to pay $1600 out of pocket when I know it’s covered by my insurance!). They never submitted the prescription, now I have to go back to my insurance company to get it covered when it is their responsibility to do so. The entire pharmacy department has turned over - there are no familiar faces when I “try” to pick up my prescriptions. And forget about calling to get any updates. They’ll keep you on hold only to eventually hang up on you 45 minutes later. The convenience factor is the only thing keeping me filling prescriptions here, but that is not going to be worth it for much longer if they can’t get their $h!t figured out."

"Pharmacy repeatedly messes up prescriptions and vaccines. Getting an Rx filled here requires constant babysitting as they will not take responsibility for their work. We made 6 visits for one Rx, the last taking over 2 hours and still not resolved. Nearly every other customer was also turned away with reasons why they couldn't get their Rx medical care."

"I have had wonderful experiences with the pharmacy department. They are knowledgeable with kindly answering all my questions. They provide great customer service with being attentive to my needs in a warm and personable way. The staff is fabulous!! Thanks!a"