Costco Pharmacy 5801 West 16th Street Warehouse, Minneapolis, MN 55416

"The manager of the pharmacy.. Nicole is simply the best! Always on time with medication. Best attitude, and handles everything beautifully. Very satisfied."

"I chose this pharmacy due to its close proximity to my home, and because I generally shop at Costco once every week or two. My pharmacy experiences here have been consistently and overwhelmingly frustrating. Here's a typical one: My care provider sends my prescription to Costco mid-morning. I visit Costco mid-afternoon. I stand in the pharmacy line for 15-30 minutes. When I am finally "helped," I am told the pharmacy "is still working on" my prescription, which I've come to understand actually means they haven't started on it. I'm told it will be 30-45 minutes until it's ready. I shop (and of course, pick up a bunch of stuff I didn't come for -- nice selling strategy, Costco). Eventually I get a text telling me my prescription is ready to be picked up at the pharmacy counter. I return to the pharmacy, and -- yep, you guessed it -- wait in the line for ANOTHER 15-30 minutes for the privilege of finally obtaining my medication. The last time I was there, I overheard an employee tell another frustrated customer that this location is the busiest Costco pharmacy in the upper Midwest, which I believe. The pharmacy techs are typically scrambling like their hair is on fire. I'd suggest the place is understaffed, but the dispensing area behind the glass is small and always packed with well-intended people running into each other. It's a problem with service design and capacity, not the humans doing the work who, like us customers, deserve better. Bottom line -- if you're not into wasting a couple a hours of valuable time to pick up a prescription, I'd advise seeking other options."

"Not a fan. Regional manager has implemented some discriminatory rules around when they’ll fill things - seemingly just at this location. I understand caution, but making me run OUT of my medication before they will refill is draconian. Poor show, Costco."

"Pharmacist Kris and her rude assistant (Asian guy) were very rude today as they denied me a corrected Covid vaccine card with my updated name that she had misspelled several times and refused to issue me another one. Kris was unprofessional and rude saying I was wasting her time when she was busy like I was not a customer as well! Asian guy threw the card at me several times after trying to correct the wrongly issued information on my card! Unacceptable behavior from these individuals and they should be fired or trained on being professional and helpful as they are getting paid to do this job! Get out of this profession if you don't like it Kris and Asian guy! Have some CUSTOMER SKILLS at least! Is that too much to ask? I was ignored and waited a very long time just for 3 lines to be filled out. My right to another vaccination card cannot be refused as I will report this issue to the proper authorities as this is breaking the law for refusing me a vaccination card of MY Covid shots! Unbelievable experiences when I am a paying customer like anyone else. Discrimination of any sorts or prejudgement on anyone is illegal and unlawful. Costco may lose many customers due to these rude unprofessional individuals working for them."

"Outstanding service, particularly from Diane who is always helpful and cheerful when she fills your orders. We use Costco for ongoing prescriptions and have never had an issue, but the service was particularly outstanding when we had two urgent prescriptions to fill in the last month. One was for an adult child headed out of town for a month who suddenly realized she needed a refill of migraine medication. I was able to pick up the prescription in an hour. The other was for a U of M college student who was sick for three weeks, finally went to the college clinic, and was given a prescription to start taking immediately. She had an appointment at the clinic at 9:30 am and called me at 10 am. I called the pharmacy to get the prescription filled, showed up 30 minutes later, got the prescription right away, and was able to get the prescription in her hands by noon."