Soo Line Building City Apartments

"Lived here from May 2020 until December 2023. We hated to leave, but unfortunately they had gone through 3-4 managers in the time I lived there and the security and customer service took a steep decline. As a physician I moved in to this apartment due to their preferred employer discount. My car was unfortunately stolen in April of 2023 after my apartment was broken in to. This was followed by an incident where police stormed the building for a large unsanctioned party, and then a month later in June police stormed our building again after kids were throwing rocks off the building and shut down the light rail. The current manager said she was actively trying to get more security hired, but in the meantime a previous resident who threatened the building and people living there continued to gain access. At that time the lack of consistent security was too much with being downtown, I broke my lease. Downtown is a great place to live, but until new management takes over I would avoid Sooline at all costs. Of note I do have a friend who lives at HQ which is also managed by village green, and they have no security issues. This may be an issue with the current office management unfortunately as they seem quite young and inexperienced in "Luxury" apartments. Dr. Tigner"

"Like others who have left reviews recently - have had a negative experience with the current property manager Renee. Leaving a one star review as I currently would not recommend living here to others. I personally never worried too much about others' complaints about management as I tend to keep to myself and don’t typically require much help from the office. But management has really created a negative atmosphere and ruined our experience. Have lived at the Soo Line for over three years. Things have really gone downhill with Renee as the manager. She has been rude, difficult to work with, and altogether unpleasant. Communication is nonexistent when there are issues, eg the front door and therefore only the intercom was broken for weeks without communication or updates. My washing machine was leaking and our maintenance request took over 40 days to be resolved. My dishwasher recently wasn't working and it took three weeks to have someone repair it. Both times required me following up repeatedly. They have a 24 guarantee to respond to maintenance requests but that has not been true in my experience."

"I've lived at Soo Line for nearly 6 years, even previously left a 5 star review because the building and management was incredible at the time. But since then, while Isaak and Charles are absolutely amazing, the most recent manager Renee is extremely rude, condescending, and always talks to you like you're a nuisance, not a resident. I have had many negative experiences chatting with her and requesting her help whether it's regarding my lease, parking, or maintenance. Very sad to say I will be looking for a new place to live once my lease ends solely because of this manager."

"Living at Soo Line has been a joy! I moved in just about 3 months ago and have never stopped being impressed by the beautiful property and the management team! From the beautiful rooftop with incredible views, to the classic decor, to the apartments themselves. It has been a pleasure. The team here puts on fun monthly resident events, is responsive to issues, and is always looking for ways to improve the living experience. The convenience of the location has been unmatched. I am able to walk to work, the store, and anywhere downtown that I want. This allows me to save hundreds a month in travel expenses. Overall very happy with my choice to live at Soo line and I recommend it to anyone wanting to experience Minneapolis! Shout out to Isaac for helping me find a great place to live!"

"I've never been so pleased with an apartment complex. Beautiful views. Maintenance is prompt, and specifically our leasing agent Amanda has made living here so much more enjoyable she has been so kind and patient with anything I may need. Logan has been great aswell"