Walgreens Pharmacy

"My medication is always late. Currently I have been waiting over a week for a prescription. The staff always dismisses it and gives me watever the excuse of the day is. The staff is apathetic at best. When I go to pick up my medication, I know I will be in-store for at least 45 minutes. Slow customer service and severely under staffed. I can't stand using this pharmacy."

"I tried to give them the benefit of the doubt in the summer and fall of '22 as labor is tight, however I am officially switching pharmacies. My prescription is never ready even when I request a refill and then wait a day to pick it up. Often they do not call my name over the speaker when it is ready and told them I'm waiting in the store. There is almost always a line when I get there (both outside in the drive thru line and inside). Scripts have been transferred to another pharmacy as of Nov 2022."

"This pharmacy and store appears woefully understaffed. Pharmacy drive thru closed and had to wait 45 minutes standing in line to pick up one prescription at noon on a Thursday. Aisles are very messy with items on the floor. I will not be going back."

"I arrived at Wayzata Walgreens on 9/14/22 at 10:50 for my 11:00 appointment for 3 vaccinations. Aisha, the Pharmacy clerk, greeted me and everyone else politely and apologized for the long line, but saw people expediously and kept the line moving. Although I had completed the online form for my vaccinations I was asked to complete to more forms in the store as apparently each vaccine requires a separate form (you may wish to point that out on your website.) I only waited another 10 minutes and was seen by Dr. Rania, Pharmacy intern, who was very adept at giving near-painless shots. Both were kind, caring and very professional and I would like to recognize them for the effort that was above and beyond the call of duty. Aisha thanked everyone for their patience and for coming to Walgreens. Both she and Dr. Rania exemplify what I think Walgreens strives for in Customer Service. This is why I come to Walgreens for all my vaccines and prescriptions. Please thank them for me and keep up the outstanding work. Best regards, John Schaefer M.D. (ret.)"

"Just about the most caring pharmacists and pharmacy staff you could hope to encounter. Always greet me by name and kindly followed developments in my wife's terminal illness. Genuinely cared for my wife and me, bending over backwards to accommodate our needs. Skillfully navigated bureaucratic impediments (prior authorizations) to facilitate our getting medications in a timely manner. Good people who care about their clients. I would, and have, gone out of my way to receive their professional and humane assistance. My highest compliments."