SpareBox Storage 805 South Collins Avenue, Gentry, AR 72734

"We started renting here when it was Gentry best storage, but since they've switched owners our price has almost doubled. They don't give notice about price increase, they just add $10 every few months. They have mice problems also, a lot of my stuff got ruined by mice."

"The move in was guick and easy. Shanice helped me with my move out. The process was very fast. I recommend this storage for your extra stuff. I will return again in the future if I need storage."

"BEWARE!!! I have 1 unit in Gentry AR, and 2 in Bentonville AR... WORST EXPERIENCE EVER WITH ANY RENTAL EVER!!! WORST CUSTOMER SERVICE EVER!!! 1st they tried to charge me for a unit 5 feet larger than the one I actually have... had to take a tape measure out with a manager to prove I was right. 2nd from beginning they have had Name, Address, Email... wrong and the more I try to get if fixed the worse it gets. 3rd raising rents without notification, adding insurance without notification, but they say they have sent notifications to incorrect emails, and mailing addresses. 4th was never able to make payments online as promised... kept having to call in every month, for over a year, and after spending hours (literally) kept being promised it was fixed this time.... but each following month it was not and I would have to call again 5th after making payments, which I made in advance, within 24 hours I'm getting text messages on my phone telling me it's not paid, then late fees being assessed, then threats of lock out and threats of liens!!! NEVER BEEN LATE!!! 6th Called and made numerous requests for a supervisor, or someone from corporate to contact me to resolve all issues... promised a call back within 72 hours- NOTHING, Same with online forms, even certified letters sent to corporate offices. This month I called at least 12 times, have spoke to at least 12 people, none of them supervisors or corporate... all at an overseas call center. I was on the phone with one person over 52 minutes and still NO RESOLUTION!!! There's so much more but these are the highlights."

"We have used this storage facility for 4 units. We have always been very pleased with how easy it has been to work with them. Leisha was extremely helpful when I needed to upgrade the size of my unit. It was a simple, quick phone call and it was done."

"This is the 4th time they have raised our storage rate without notice! What started at less than $90 is now $158 and last month it was $143. We did not receive an email, written letter or call to let us know the rates would be going up. Would not recommend. It was great before the new owners took over."