Finley Pharmacy

"Since the merger with another pharmacy and the implementation of a new integration system, my experience with this pharmacy has been consistently disappointing. What should be a straightforward refill process has become a challenge they struggle to handle. My primary frustration lies in their inability to adhere to schedules. It's unreasonable that I have to follow up multiple times a day just to ensure my prescription gets filled. Often, they either misplace my order or seem unwilling to check if it's been processed. My constant disappointment in them has led me to write my first negative review. Considering their struggles with fulfilling a monthly prescription, I hesitate to trust them with compound medicine. With that said, I do not blame the good people that work there. It is not their fault that it is terribly mismanaged."

"I’ve tried to stick it out with Finley Pharmacy. I’ve had prescriptions called/faxed in and when you call they tell me they’re working on it. That it should be ready in 20-30 minutes. Go back two hours later and still not ready. The lady at the window says “I’ll put this out for delivery today. We will call you when we’re on our way.” Expressed how important it was to make sure I get prescription today. At 5:45pm, called and said they were closed. Call first thing in the morning the following day and was told they had some issues but wasn’t sure what it was, but would but it out for a STAT delivery and will be leaving the store at 10:30am. Two and a half hours later, still no delivery. Called again and the lady couldn’t tell me when it would be delivered or what time the driver left the store. This isn’t the only time we’ve had issues. Call and sit on hold for 45 minutes, been hung up on numerous times, and the list goes on. The buy out by Allcare isn’t the only problem, Finley’s had issues way before that. Now it’s just gotten worse. Will be changing to a new pharmacy that cares about their customers."

"Used to be the best pharmacy in town. Now that they’ve sold out service is horrible and slow. Even if you call ahead days before you pick up be prepared to wait 20 minutes or more for your prescriptions"

"My home town pharmacy! The transition with new owner has been hard. They are always courteous no matter how busy. I hope everyone knows this transition has been hardest for them.Thank you Finley pharmacy for your service"

"I really have tried to stick with them during the Smith Caldwell closing and the transition to Allcare, but they're making it hard. If they have adopted a new processing time frame, they should advertise it. Prescription called in yesterday, called this morning and they said they could have it ready in an hour. Get there to pick it up 2 hours later and still have to wait for them to get it ready. The person working the window could care less, that's the biggest issue I have. They could care less about other people's time. I have stood in line for 30 mins, waited in my car for 45 mins, had to call multiple times to get through, all because I thought things would get better and I wanted to stick it out. Needless to say, they don't seem to be as busy now, I must not be the only person giving up in them! It's a shame because I like to stay local but I can't stand poor customer service!"