Sleep Number HQ

"I really would like to give a great review, because before my recent purchase I was completely sold on Sleep Number beds. I own 2, and was upgrading the first bed to a 360 smart bed. My adventure started when the replacement mattress and pump were delivered 1/31/24. I ordered a Full size bed after testing it out in the store, where my wife and I had our settings confirmed. The order was placed, and when it arrived it was a single chamber, not the double chamber we tested and thought we bought. I then reached out to the store and found that our sales person was off. I was told they would get back to me. In the mean time I called customer service twice, each time speaking with a manager, because I was told that I would have to wait 30 days to trade for the correct mattress. Thank God, the second manager waived the waiting period & the return fee, and setup another delivery on 2/9/24. Delivery was made, and the delivery guy informed my wife that we should keep the pump that came with the first mattress and then proceeded to give her 2 new hoses for the mattress. That afternoon I assembled the bed, contacted customer service again. The rep walked me thru connecting our phones to the app, and said that everything should be good to go, after having another Tech at her end say that the pump was able to now take care of the dual chambers. I kept trying to get both sides to inflate, and it "sounded" like it was, but NO. I then call customer service again, at which point the rep informs that the first Rep was wrong, about the pump working with the bed. I was not happy and vented a little. The was kind enough to hear me out and said that a new dual pump is being "expedited" to me and that I will have it in 4 days. I then asked why Sleep Number could not "over night" it, she said that they do not do that. I then reached out to the store and of course the person who sold me the bed was gone for the day. The sales person that I talked to wrote up an email and sent a copy to someone named John and myself. I replied with a correction to her summation of our conversation and after calling the store the next morning was told that my response was forwarded to John. I have yet to hear from John. Personally, I believe that Sleep Number should have owned this and done the right thing by just replacing the whole setup the second time, and now that this situation has occurred, they should have sent the new pump OVER NIGHT! Update 2/13/2024 Just received the new and proper pump for my bed. Hooked up and running fine. Have yet to hear from John, and as of yet, no offer of compensation for my adventure, will update if anything changes. Latest update: 2/29/2024. I have not heard another word from Sleep Number. Never hear from John or the sales person. So much for some kind of compensation for my troubles. It is good to know for the future. I did not go into this purchase to gain personally, but definitely feel like Sleep Number got their money, and to hell with the customer! Thank you Sleep Number for not following up."

"Purchased a Sleep Number bed for the first time and have been nothing but disappointed from the start. First delivery was canceled. Second delivery brought an adjustable base that does not work. Delivery team refused to take it back. Sleep Number refused to replace it and they want to send out someone to repair a brand new bed, which is unacceptable to me now I am told they will not accept a return because it is un returnable item regardless of whether it works. As someone who owns a small business, I went with a company that I thought had good customer service. It turns out that is not the case at all. Stay away at all costs."

"I wish I could give them a zero!!! My sleep number bed was delivered May 22. Shortly there after we had an issue with the bed, after a couple of visits it was determined that one side had an issue with the air chamber. We also purchased the cool/heat attachment and one side was returned due to comfort and a couple of months later one had to be replaced. Still can't get it to cool like it should. We have also had issues with remotes to include the one we purchased to control the whole bed. Now we are having issues with the other air chamber and the company refuses to give me a refund, only offering me the parts after a co-pay. This bed was to expensive and has caused to many issues"

"It’s 3:00am and I’m awake for the 3rd night in a row & this is not the first time! Let me tell you why.. I purchased a sleep number bed a little over a year ago and I have yet to get a good nights sleep because during the night my side of the keeps deflating and I end up in a sink hole! I’m waking up every 30-40 minutes throughout the night re inflating my side of the bed. When I call sleep number they have the unmitigated gall to want to charge me a fee for someone to come out and figure out the issue. I paid northwards of $4,000 and I have had issues with this sleep number bed (less than glorified air mattress) since the day they came and set it up. My husband also purchased a sleep number for my father in law and he has had nothing but problems with his bed as well. When we call and tell them what is happening (the bed deflating) they want US to diagnose the problem! When we finally figure out what it is they charged us for the replacement part because the warranty was expired right at a year!!! I implore you DO NOT waste your money, sleep number is not worth it. I would never recommend this bed/company. You would be better off in a sleeping bag. If only zero stars were an option!"

"Sleep Number claims to revolutionize the way we sleep with their adjustable air beds, promising a personalized and comfortable sleep experience. However, my recent encounter with their product and customer service has left me utterly disappointed and frustrated. Let's start with the bed itself. The purported innovative technology that allows users to adjust the firmness of the mattress according to their preferences seemed promising, but the reality fell far short of expectations. Despite the hefty price tag, the bed's quality was shockingly subpar. The materials used felt cheap and flimsy, and the promised durability was nowhere to be found. Sags and lumps developed after a short period of use, making it clear that the bed did not live up to its supposed longevity. The customer service experience, unfortunately, was even more disheartening. Dealing with Sleep Number's customer support felt like navigating a labyrinth of inefficiency and indifference. When attempting to address the issues with the bed, I found myself stuck in a loop of automated messages and unhelpful representatives. It was a Herculean task to get a real person on the line, and even when I did, the responses were dismissive and unapologetic. Requests for warranty information and assistance were met with bureaucratic hurdles, and any hope for a resolution was dashed by the lack of empathy displayed by the customer service team. It became evident that Sleep Number was more interested in making a sale than ensuring customer satisfaction post-purchase. The overall experience with Sleep Number has been nothing short of a nightmare, with a bed that failed to meet expectations in terms of quality and a customer service department that seemed more interested in deflecting responsibility than addressing legitimate concerns. I would strongly caution anyone considering a Sleep Number bed to explore alternative options with reputable companies that prioritize customer satisfaction and stand by the quality of their products. Sleep Number's disappointing performance has left me regretting my decision to invest in their product and questioning the credibility of their brand."