University of Minnesota Physicians Dental Clinic 606 24th Avenue South, Minneapolis, MN 55454

"I went here as a new patient, a college student at the time, looking for a new dentist on my own for the first time. I got a routine teeth cleaning, and I told them I was looking to get my wisdom teeth out. One of the dentists said he would do it, no problem. I arrived the next week for surgery. I had two impacted wisdom teeth and two that needed a straight pull. When I arrived, he had forgotten which ones he said he would take out in the consultation. Once we finally got it sorted, he got to work on the impacted teeth. I was fully awake for the surgery. I got the maximum amount of novacane and was still was not as numb as I should have been. He proceeded to pick and pick at my mouth for about an hour; half way through, he called in the “head dentist” because he was having trouble with the procedure. The head dentist did not help, and told him to finish up the surgery and left the room. He kept trying, only for me to discover that none of my teeth got removed because he was afraid he was close to “paralyzing my face.” One week later, I got a major infection and called back in. There was an utter lack of concern from this office. I had to be rushed to an oral surgeon and get emergency surgery due to the infection that was caused by this failure of a procedure. Do NOT go here."

"While the dentists there are amazing at what they do, the billing office here is either knowingly submitting billing claims incorrectly, or wholly incompetent. When I was a patient here, I would have them pre-auth my insurance before every appointment and pay my portion up front. Then, weeks later, I would receive a bill for the EXACT AMOUNT I had already paid. Now, they've sent me a bill from THREE YEARS AGO that I know I already had pre-authorized and paid. Be wary of their billing office. They called me last month claiming they had a refund. It was a BILL, not a refund. I've notified my insurance of possible fraud, and refuse to pay a bill I know I'm not responsible for. Good luck."

"Only giving 1 star because one is needed for a post but it does not deserve one at all. Front desk team is incompetent. They will make it seem like you misunderstood them when needing help and will not hesitate to argue you with you over the phone. Manager (woman) is JUST as bad. I got wrong information about an outside referral (clinic and number) more than once and when I told the manager of this she did not take responsibility for her team's screw ups but instead blamed it on me for the misunderstanding. I have only been seen once there for a reason. The manager would interrupt me when trying to explain her front desk staff was rude. Do NOT go here, they do NOT care and show it over the phone with their lack of friendly personality and customer service. Go to the U of M School of Dentistry instead, WAY more professional and helpful. I switched my dental care almost immediately and got the manager's name to go above her head."

"I went there with my wife for a walk in exam. After hours I called back through the emergency number on the website. The on call dentist, tells me that "If your wife would have taken better care of her teeth and taken care of them she wouldn't have these problems" I ask him if the calls are recorded and he LAUGHS at me and hangs up. He called me back from an unknown number. The clinic should be transparent and not allow for unknown numbers to be used or should they allow their staff to have unrecorded phone calls."