The Urgency Room

"I don't know how to rate this experience. I don't know if I was stupid to go here or if the doctor missed something. I will say, they were very nice.... My oldest son told me to take my 18 year old daughter (his younger sister) here because he brings his kids here all the time and "it's cheap". I can't afford Urgent Care or the ER so I agree to try Urgency Room thinking it's a cheaper clinic. My daughter is so sick she's crying and begging me to take her in. My son helps out and says you have to call to make an appt. He sat on hold for an hour and then was disconnected. It's almost closing time so my son just takes her there without an appt. and explains that they were on hold for an hour and then disconnected. They were understanding about that and she got to see a doctor. They check her for strep, covid and influenza. All negative. Do 2 chest x-rays. Supposedly shows nothing. Send her home with no medicine and just a "hope ya feel better soon". She continues feeling terrible (telling me she's never been so sick) and a few days later, I'm taking her to Urgent Care. The doctor took one listen to her lungs and said, "oh my goodness, I see why you feel so terrible, you have pneumonia". So, the bill for Urgency room was $1119 ($610.53 after some insurance). The bill for Urgent Care when actually diagnosed immediately with pneumonia was $472.40 ($367.06 after some insurance). Almost $1000 dollars I owe after spending maybe 30 minutes total with 2 different doctors. I'm willing to pay for Urgent Care because they diagnosed her. I don't know what to do about the $610.53 I owe Urgency Room when they missed the diagnosis. I don't know how anyone can afford health care anymore. It's ridiculous. BTW... I found out my son's 4 boys are on medical assistance and that's why he said it's cheap in the first place. (This was after the visit of course)."

"Not sure what level of service this clinic performs, as I am still sitting in the waiting room over an hour after my appointment. I will update this based on whatever service I get whenever they deem appropriate to actually see me. I get things get busy and out of their control but to watch them keep seating people with no mention of how ridiculously behind they are seems cruel almost. Edit: So I am changing my 1 star review to a 4 star review. The attention you receive from the medical staff here is top notch, which is really the most important thing you can ask for from a medical facility. However, they really need to work on communicating with their patients in the waiting room. All it would have taken was a short, verbal announcement from the front desk that they were running behind."

"By far the best place to go in the twin cities. Drove from Shakopee to the Egan location after a bit of an accident. literally walked in, two minutes later was in a room and a half hour later on my way home with a few stitches. All in all with the half hour drive I was on my way (with battle scars) in just over an hour. The staff were amazing, and professional. The constant communication via the text messaging, nurses and the PA combined with the professionalism of the staff, far exceeded my expectations. I’m so glad I drove the extra miles! Also note the phone chargers in the rooms a great add!"

"The urgency room staff were incredibly professional and approachable and clearly wanted to make sure I was comfortable and up to date on the entire process. All of my tests and scans were administered quickly and I was in and out in just over an hour. Make sure to schedule ahead of time to reduce paperwork and wait time. I highly recommend The Urgency Room over a 2 hour minimum wait time at your local Urgent Care or ER. All the machines needed to diagnose are on site, so you can get answers in one visit in one building. Thank you so much for the help!"