Northwest Family Clinics

"Given my conversation with the manager Patty for NW family clinic and professionally correcting problems with my daughters asthma medication with pharmacy I am increasing my review. I wish more professionals could learn from people like her. She was very respectful helpful and understanding and maintained communication while correcting something vital for my child's care. I see why she has her position. Great at what she does. Thank you Patty. Appointment itself went well. Gave 4 stars because some staff could use some training around ethics and person centered cares with respect to patients. Thank you for mitigating the issue."

"Prior to arriving to urgent care Friday evening, I had a virtuwell appointment for flu, an airborne illness. The doctor there wanted me to get swabbed since at home covid tests can be inaccurate and covid/flu have overlaying symptoms. Tested negative for covid at home. At the advice of medical staff, I went into urgent care. Was told upon arrival, it was a 2 hour wait with only one doctor and one nurse. I looked online at all other urgent care and it were ALSO a 2 hour wait considering it was beyond clinic hours. I had zero problem waiting since there was no other choice, was very sick and struggling to walk, and couldn't wait until Monday or the 48 hours after exposure would have passed. I was ONLY swabbed after waiting 40 minutes (30 seconds and no more time was spent swabbing). Upon results of the rapid test being positive for flu (as suspected by the Virtuwell doctor) was asked to go home in the most polite of terms. This was so I didn't expose "others" in a packed waiting room to the HIGHLY CONTAGIOUS INFLUENZA A THAT IS AIRBORNE, with energetic sick children and other immune compromised ill individuals. I was seen via phone 2 hours and 45 minutes later and not prescribed treatment until then. Definitely painfully waited my turn, although suggested otherwise, by an earlier reviewer that I was seen prior to their wait. Visited my mom in the EMERGENCY ROOM, which is where I suspect I contracted this particularly formidable strain a few days earlier."

"If I could give this urgent care 0 stars I would. Waited 1 1/2 hours in the waiting room and once I was placed in a room with my 6 year old son we waited another 45 minutes just to be told it was another 30 minute wait for the doctor. Someone who came in after me for urgent care was told 20 minutes and was in and out before we were in a room. NEVER GOING HERE AGAIN"

"My appointment for this family clinics on 12/14/2023. For a physical and lab testing; that goes through labcorp that are free of charge through my employer labcorp. The experience / first expressions were 4/5 stars from the front desk to the Doctor to the phlebotomist. 2 major problems though is my test result came back kind of serious with all these food allergies the following up 1 out of 5, never got reached out again from my doctor just the assistant but this needs a true discussion or follow up it is very important as this is a life changing event. The other Major problem is the CHARGES , (people) I got charged 309$ for a new patient fee (that’s like a ER bill) , never did I see this in the paperwork nor told this was 309$ fee, very close to taking it to the US DEPARTMENT OF LABOR ; NO SURPRISE ACT LAW. After hours and 3 consistent days of phone calls I couldn’t solve my Bill correctly I had given up. I’m also an employee for LABCORP that is stated in my paper work I filled out in the clinic , I bring that up again because all my LAB TESTING should have been free than processed through insurance. This medical institution billing department has smoke in the air they did not want to reverse the Bill and do it correctly making me as patient but instead they made me a client to other services. I was strictly told they can’t reverse bills to fix this discrepancy situation never heard of that but bank statements and other big purchases can always be fixed. I had my insurance involved , my Company involved for the Lab testing it all came down to the clinic for adjustments. This place wanted 100% of the money seems almost like a scam I don’t want to make accusations but we all know how flakey this industry can be. Serious doubts of coming back here again or recommending it. If you set a new appointment ask for a full disclosure of billing charges prior of being seen there."

"Today I decided to sit at the bench instead of standing in front of the building. And instead of driving up or simply walking up to me asking if I was a client waiting. I was called on by the police. ( a woman who worked in the physician area I assume because they were the ones to addressed me about calling the police ). if only someone had any decency to drive up or walk up and talk to me I could’ve let them know that I am a waiting client and my assistant ride service dropped me off early. mind you it’s 40 degrees out and I thought I’d rather sit at the bench instead of weirdly standing at the entrance."